❖ Heads up! This article is only intended for Advanced Program Managers. Advanced Program Managers are only available on Amplify sites.

Tracking hours is a great way to showcase the success of your Program, highlight exciting Opportunities, and recognize the incredible contributions of you and your volunteers! We know how valuable this information is for your records, so we want to make it as clear and easy to manage as possible. As you review your data, you may come across different types of hours—here’s what you need to know.

Types of Hours

Opportunity Hours

These are the hours a Program Facilitator, Program Manager, Site Manager, volunteer, or you submit for Opportunities in your Programs. You can add, approve, decline, edit, export, manage, or view these hours from the Hours area of your dashboard!

Individual hours

These are hours that aren't associated with an Opportunity in your Program. Volunteers can submit these hours to keep track of them in their profile. You won't see these hours listed in the table on the Hours page, since they're not associated with one of your Program's Opportunities—but you can always reach out to your Site Manager if a volunteer has questions about them or doesn't see them on their profile.

Anonymous

These are hours submitted on behalf of a volunteer who doesn't have an account on the site. You can add, edit, or remove these hours as needed. To review anonymous hours:

1. Go to Volunteerism > Hours.

2. Click on the Opportunity Title.

3. Scroll until you see Volunteer Hours.

4. Anonymous hours are listed with [Anonymous] as the User.

Plus-One

If a volunteer brings a friend or family member to an Opportunity, they may submit those hours as plus-one hours. To find out who the plus-one hour is associated with, hover over the red icon beside it:

Seeing Who Submitted Hours and How

Want to see who submitted hours to which specific Opportunity? You can with the Source Column! The Source Column can be filtered to only show hours submitted by users, managers, at the kiosk, with the quick add feature, etc. This is a great way to quickly determine who and what method is used the most for submitting those hours!

The Source Column

The source column tells you how, where, and who submitted the hours.

Here are some examples and what they mean:

Source	Description
/manager/hours_edit/by Joan Smith	These hours were edited by the Program Manager, Joan Smith.
/home/checkin/by Mike Wheeler	A user added these hours after they did a self-check-in.
/manager/need/hours/774270/by Joan Smith	These hours were added by the Program Manager, Joan Smith, from the Opportunities area of their dashboard. *This example is for an anonymous hour entry.
/need/ajaxAddDefaultHours/by Joan Smith	These hours were added by the Program Manager, Joan Smith, from the Responses area with the +Add Default Hours option.
/manager/checkinList/by Joan Smith	These hours were added by the Program Manager, Joan Smith, from Hours > Check-In.
/user/hours/by Mike Wheeler	These hours were added by the volunteer from their profile.
/kiosk/storeCheckin/by user 5833276	These hours were added by a volunteer using the Check-In Kiosk.
manager/hours_edit/by Beatrice Daily	The Site Manager submitted these hours.