❖ Heads up! This article is intended for Program Managers—a role available only on Amplify sites. You may also see this role referred to as Advanced Program Manager; both terms refer to the same user type.
By the end of this article, you will be able to:
Understand the different types of hours
Identify how hours were submitted
Locate anonymous or plus-one hours
Overview
Tracking hours helps showcase your Program’s success, highlight Opportunities, and recognize volunteer contributions. As you review your data, you may notice different types of hours in your reports.
Types of Hours
Opportunity Hours
These are hours a Program Facilitator, Program Manager, Site Manager, volunteer, or you submit for Opportunities in your Programs.
Individual hours
These are hours that aren't associated with an Opportunity in your Program. Volunteers can submit these hours to keep track of them in their profiles.
You won't see these hours listed in the table on the Hours page, since they're not associated with one of your Program's Opportunities.
If a volunteer has questions about these hours or doesn't see them on their profile, reach out to your Site Manager.
Anonymous
These are hours submitted on behalf of a volunteer who doesn't have an account on the site. You can add, edit, or remove these hours as needed.
To review anonymous hours:
Go to Volunteerism > Hours.
Click on the Opportunity Title.
Scroll until you see Volunteer Hours.
Anonymous hours are listed with [Anonymous] as the User.
Plus-One
If a volunteer brings a friend or family member to an Opportunity, they may submit those hours as plus-one hours.
To find out who the plus-one hour is associated with, hover over the red icon beside it.
Seeing Who Submitted Hours and How
To see who submitted hours to a specific Opportunity, use the Source column.
The Source column tells you:
How the hours were submitted
Where the hours were submitted
Who submitted the hours
You can also filter the Source column to show hours submitted by:
Users
Managers
Kiosk
Quick Add
The Source Column
The source column indicates who, where, and how the hours were submitted.
Here are some examples and what they mean:
Source | Description |
/manager/hours_edit/by Joan Smith | These hours were edited by the Program Manager, Joan Smith. |
/home/checkin/by Mike Wheeler | A user added these hours after they did a self-check-in. |
/manager/need/hours/774270/by Joan Smith | These hours were added by the Program Manager, Joan Smith, from the Opportunities area of their dashboard. *This example is for an anonymous hour entry. |
/need/ajaxAddDefaultHours/by Joan Smith | These hours were added by the Program Manager, Joan Smith, from the Responses area with the +Add Default Hours option. |
/manager/checkinList/by Joan Smith | These hours were added by the Program Manager, Joan Smith, from Hours > Check-In. |
/user/hours/by Mike Wheeler | These hours were added by the volunteer from their profile. |
/kiosk/storeCheckin/by user 5833276 | These hours were added by a volunteer using the Check-In Kiosk. |
manager/hours_edit/by Beatrice Daily | The Site Manager submitted these hours. |