❖ Heads up! This article is intended for Program Managers—a role available only on Amplify sites. You may also see this role referred to as Advanced Program Manager; both terms refer to the same user type.
By the end of this article, you will be able to:
Launch the Legacy Check-In Kiosk
Assist volunteers with checking in using the kiosk
Troubleshoot common Check-In Kiosk issues
Launch the Legacy Check-In Kiosk
Before launching the kiosk, set up a tablet, laptop, or other device in a location that is easy for volunteers to access.
On the device you plan to use, go to Volunteerism > Hours.
Click Check-In Kiosk.
A warning appears letting you know that you will be logged out when the kiosk launches.
Click Continue to launch the kiosk.
Click Cancel to return to your Hours dashboard.
Once launched, you are logged out of your profile, and the Check-In Kiosk is ready for volunteer use.
Help Volunteers Check In at the Kiosk
Volunteers with an Account
Click I Have An Account.
Search for the volunteer’s account using:
Phone number
Email address
Name
Confirm the account and click This Is Me!
Select Check In next to the correct shift.
If they responded individually, click Check In Alone.
If they responded as part of a team, click Check In With My Team.
Review the Opportunity and shift details.
Complete any required fields and click Check In.
Click Done.
The kiosk returns to the start screen for the next volunteer.
Volunteers without an Account
Click Create An Account.
Complete the registration form and click Create Your Account.
Select View Details for the Opportunity.
Click Check In.
Complete any required fields and click Check In.
Click Done to finish.
Check-In Kiosk FAQ
Q. Why is my Opportunity not listed in the kiosk?
A. An Opportunity may not appear if:
The Opportunity or shift date has passed
The Opportunity is scheduled more than seven days in advance
The Opportunity has no hours assigned
The Opportunity is full
The Opportunity is private and not assigned to a User Group
The volunteer has not responded to the Opportunity
The Opportunity uses a Flexible, Happens On, or Multi-date duration type with unlimited capacity
Q. Why isn’t my phone number pulling up my account?
A. Confirm that the volunteer’s phone number, email, or name is entered correctly and matches the information on their profile. The kiosk recognizes the mobile number listed on their account.
Q. What if a volunteer hasn’t responded to the Opportunity?
A. Have them click View Other Opportunities, respond to the Opportunity, and then check in.
If the Opportunity requires a qualification, it must be completed through the site and approved before check-in.
Q. Can a volunteer complete a qualification at the kiosk?
A. Volunteers can sign waivers at the kiosk, but must complete other qualifications through the site.
Q. How does a team check in at the kiosk?
A. Volunteers who responded as a team can select Check In With My Team when checking in.
Q. What if there are internet issues?
A. The kiosk requires an internet connection. If one is not available:
Use a mobile hotspot, if possible
Create a backup check-in plan with your Site Manager
Use a sign-in sheet and add hours later
Ask volunteers to self-check in from their phones, if enabled