❖ Heads up! This article is only intended for Site Managers.
Your volunteers can respond to Needs or Opportunities right from their phones or tablets with the Causer app! This article is intended to help you understand how the app works from the volunteer perspective. You may have a volunteer who needs help using the app, so these instructions are written with the volunteer perspective in mind. You may use this as a guide when walking a volunteer through the app.
🎥 You may have gotten access to Causer's new look. Check out a video to learn more about the update: Welcome to the New Causer App!
Downloading the App
Volunteers must first download the app from their phone or tablet's app store. Have them open the app store and search Causer. You can always share the QR codes in email blasts or as a spotlight on your site to try and boost volunteer engagement with the app!
Existing Volunteers
If a volunteer is already registered on your site, they can use the email address they signed up with to log in to the app.
They may see some pop-ups depending on what device they're using. These can include a Background Location Request pop-up. This helps the app find volunteer opportunities near them.
Another pop-up they might encounter is a Push Notification Request. Turning this on allows them to receive important notifications from the app about their scheduled volunteer opportunities or other updates from the organization.
When Background Location and Push Notification are enabled, a notification appears, prompting them to check into a Need or Opportunity when they're near the listed address.
Another notification pops up for them to check out when they leave that address.
New Volunteers
New volunteers must register and join a site when accessing the app.
Download the app.
Click SSO Login.
Click Create an Account.
Fill out the form and click Create Account.
Click Join an Organization.
Search and select from a list of available organizations.
Click Join this site.
They can now navigate the app from their profile, join additional organizations, and start looking for available volunteer opportunities near them.
How Volunteers Find Needs or Opportunities in the App
To find volunteer opportunities, users must select the magnifying glass icon from their navigation. From there, they can see a list, map, or calendar view of current and upcoming volunteer opportunities.
How Volunteers Respond to Needs or Opportunities in the App
Once a volunteer finds an opportunity they're interested in, they select it and click Respond.
Select the shift and complete any additional requirements, then click Submit Response.
How Volunteers Unregister for Needs or Opportunities in the App
Go to My Schedule.
Select the shift to unregister for.
Click Unregister.
How Volunteers Check Their Schedules in the App
Go to My Schedule.
Select dates on the calendar or click on any listed opportunities for more details.
How Volunteers Check In or Out in the App
To check in or out for a Need or Opportunity, they can go to My Schedule, and the listed opportunity will have a check-in button available when it's within the scheduled time for that shift.
The button says It's not time to check in yet if it isn't within the scheduled shift window:
A Check Out button is available after they have checked in.
How Volunteers Submit Hours in the App
Go to My Hours.
Click Add Hours.
Fill out all required fields.
Follow the prompts to submit those hours.