❖ Heads up! This article is only intended for Site Managers.
By the end of this article, you will be able to:
Help volunteers download and log in to the Causer app.
Walk volunteers through finding, responding to, and unregistering from Needs/Opportunities.
Guide volunteers in checking in/out and submitting hours in the app.
About the Causer App
Your volunteers can respond to Needs or Opportunities directly from their phones or tablets using the Causer app.
This article is written from the volunteer perspective so you can use it as a guide when helping volunteers navigate the app.
🎥 New look available: Some sites have access to Causer’s updated design. Share this video with volunteers if applicable: Welcome to the New Causer App!
ℹ️ Language note: Some sites use language overrides. You may see Needs instead of Opportunities or Agencies instead of Programs.
Downloading the App
Have the volunteer open their device’s app store (Apple App Store or Google Play).
Search Causer and download the app.
Tip: You can share app QR codes in Email Blasts or as a spotlight on your site to encourage adoption.
Existing Volunteers
If a volunteer is already registered on your site, they should:
Open the Causer app.
Log in using the same email address they used to register on your site.
Common pop-ups they may see
Background Location Request
Helps the app surface opportunities near them.
Push Notification Request
Allows the app to send reminders about scheduled shifts and updates.
When both are enabled, the app can prompt volunteers to check in when they arrive near a location—and check out when they leave.
New Volunteers
New volunteers must register and join a site when accessing the app.
Download the app.
Click SSO Login.
Click Create an Account.
Fill out the form and click Create Account.
Click Join an Organization.
Search and select from a list of available organizations.
Click Join this site.
They can now navigate the app from their profile, join additional organizations, and start looking for available volunteer opportunities near them.
How Volunteers Find Needs or Opportunities in the App
Tap the magnifying glass icon in the navigation.
Browse opportunities in:
List view
Map view
Calendar view
How Volunteers Respond to Needs or Opportunities in the App
Once a volunteer finds an opportunity they're interested in, they select it and click Respond.
Select the shift and complete any additional requirements, then click Submit Response.
How Volunteers Unregister for Needs or Opportunities in the App
Go to My Schedule.
Select the shift to unregister for.
Click Unregister.
How Volunteers Check Their Schedules in the App
Go to My Schedule.
Select dates on the calendar or click on any listed opportunities for more details.
How Volunteers Check In or Out in the App
To check in or out for a Need or Opportunity, they can go to My Schedule, and the listed opportunity will have a check-in button available when it's within the scheduled time for that shift.
The button says It's not time to check in yet if it isn't within the scheduled shift window:
A Check Out button is available after they have checked in.
How Volunteers Submit Hours in the App
Go to My Hours.
Click Add Hours.
Fill out all required fields.
Follow the prompts to submit those hours.