❖ Heads up! This article is only intended for Site Managers.
Checking volunteers in or out for volunteer shifts is a simple and easy process with the Check-in Kiosk. Just launch it and leave it! Once it's launched, your volunteers can select their scheduled shifts to check in for, respond to shifts and check in, or create an account and check in.
ℹ️ So you know: Some sites may have language overrides in place. This means you might see Needs in place of Opportunities, Agencies in place of Programs, and Prerequisites in place of Qualifications.
Setting Up the Kiosk
You can add a personal welcome message that appears on the front page when the kiosk is launched.
Go to Settings > Hours.
Scroll to the Check-in Kiosk section.
Enter your welcome message in the Kiosk Front Page Message field.
Click Update Settings to save your changes.
Launching the Kiosk
The Check-in Kiosk is a feature that streamlines your volunteer check-in and check-out workflow. This version is simple and easy to navigate for you and your users. To get started:
Log in to your Site Manager account.
Click the Check-in Kiosk button from your top menu bar.
Use the Show Needs From dropdown to select which Agencies you want to show Needs from in the kiosk. To show all, select All Agencies.
Click Build Kiosk.
Select Log Out & Launch Kiosk.
You can also click Copy Kiosk Launch Link to share it with someone so they can launch the kiosk on their device(s). We recommend only sharing this with other Site Managers or trusted individuals.
Agency Managers can launch the kiosk from their profiles. Launching the kiosk logs you out of your account.
How Volunteers Use the Kiosk
Once the kiosk is launched, volunteers can check in for volunteer shifts! Volunteers can check in for shifts they have already responded to or sign up for shifts through the kiosk.
The kiosk only displays shifts for that day.
Volunteers Who Responded to a Need or Opportunity Shift
If the volunteers have already responded, their names appear in a list when the Need or Opportunity shift is selected in the kiosk. Volunteers must select This is me by their name to check in.
Volunteers Who Haven't Responded to a Need or Opportunity Shift
If the volunteers haven't responded, they can when they check in.
Volunteers select the Need from the list in the kiosk.
Click Sign up.
Enter a valid email address.
Click Sign up.
If the volunteer has a registered account on your site, their name appears, and they can click This is me to confirm.
If the volunteer doesn't have a registered account on your site, they can enter their First and Last name and click Create account to create one.
Once they confirm their account or create one, they can click This is me > Check in now to finish.
How Volunteers Check Out
Checking out is as simple as checking in.
Volunteers select the Need from the list in the kiosk.
They click Check out by their name.
Click Check out now to finish. Their hours are automatically recorded after they click Check out now.
Kiosk Notifications
Volunteers receive the usual notifications associated with responding to a Need or Opportunity when they respond to one through the kiosk. This includes notifications like the Need Response Thank You notification.
If the volunteer does not have an account on your site and signs up for one when responding to a Need or Opportunity in the kiosk, then they receive a notification with instructions for completing their profile and any other necessary steps, like submitting a Qualification response, etc.
Please note that this notification for new account registrations through the kiosk cannot be disabled or edited.
The Check-in Kiosk FAQ
Here are some commonly asked questions and answers about the kiosk:
Why don't I see my Needs or Opportunities in the kiosk?
There are a couple of reasons why the kiosk might not display your Needs/Opportunities:
The kiosk only displays Needs or Opportunities for the day it is launched.
The kiosk only displays Needs or Opportunities from the Agencies selected when the kiosk is launched.
Needs or Opportunities with the Flexible or Is Ongoing duration types will appear each time the kiosk is launched.
What happens if I have private Needs or Opportunities in the kiosk?
If you have a Need or Opportunity set to private, you'll need to create a User Group and assign that Need or Opportunity to it. Only users who signed up on the site beforehand or members from that User Group will be able to sign up and check in or out for that Need or Opportunity through the kiosk.