❖ Heads up! This article is only intended for Site Managers.
By the end of this article, you’ll be able to:
Set up a personalized Check-in Kiosk welcome message
Launch the kiosk and share its launch link
Understand how volunteers check in and out for their shifts
🎥 Video Resources
Volunteers can check in through the kiosk or on their phones through the Causer mobile app, which can be accessed without launching the kiosk.
Setting Up the Kiosk
You can add a personal welcome message that appears on the front page when the kiosk is launched.
Go to Settings > Hours.
Scroll to the Check-in Kiosk section.
Enter your welcome message in the Kiosk Front Page Message field.
Click Update Settings to save your changes.
Launching the Kiosk
Log in to your Site Manager account.
Click the Check-in Kiosk button from your top menu bar.
Use the Show Needs From dropdown to select which Agencies you want to show Needs from in the kiosk. To show all, select All Agencies.
Click Build Kiosk.
Select Log Out & Launch Kiosk.
Don't see the Build Kiosk button? You may have the Legacy Check-in Kiosk!
Amplify Site Managers, see our article, Amplify Site Managers: The Legacy Check-in Kiosk.
Center Site Managers, see our article, Center Site Managers: The Legacy Check-in Kiosk.
Sustain Site Managers, see our article, Sustain Site Managers: The Legacy Check-in Kiosk.
Not sure what product you have? Check out our article, What's My Product Type?
You can click Copy Kiosk Launch Link to share the kiosk for use on another device.
Share only with trusted users like Site Managers—Agency Managers can launch the kiosk directly from their profiles.
Launching the kiosk logs you out of your account.
How Volunteers Use the Kiosk
Once the kiosk is launched, volunteers can check in for volunteer shifts! Volunteers can check in for shifts they have already responded to or sign up for shifts through the kiosk.
Please note that both public and private Opportunities are displayed in the kiosk on the day they are scheduled. The kiosk only displays shifts for that day.
Users cannot sign up for private Opportunities in the kiosk; they can only check in for them if they're already registered for that specific Opportunity.
Volunteers Who Responded to an Opportunity Shift
If a volunteer has already responded, their name appears in the list when the Opportunity is selected. They must click This is me next to their name to check in.
Volunteers Who Haven't Responded to an Opportunity Shift
If the volunteers haven't responded, they can when they check in.
Select the Opportunity from the kiosk list.
Click Sign up.
Enter a valid email address and click Sign up again.
If the volunteer already has an account, their name will appear—click This is me to confirm.
If they don’t have an account, enter First and Last name, accept any waivers as applicable, and click Sign Up & Check in.
How Volunteers Check Out
Select the Opportunity from the kiosk list.
Click Check out next to their name.
Click Check out now to finish. Their hours are automatically recorded after checkout.
Kiosk Notifications
Volunteers will still get the usual messages when they respond through the kiosk, plus a few extras when they create a new account.
Regular responses: They’ll receive the standard notifications, including the “Need Response Thank You” message.
New accounts: If a volunteer signs up while responding, they’ll also get a follow-up email with steps to complete their profile and handle any required Qualifications.
The new-account email is automatic and can’t be edited or turned off.
The Check-in Kiosk FAQ
Q. How are unverified hours handled in the kiosk?
A. Unverified hours, such as when a volunteer misses their check-out, require manual approval from administrators for accountability and accuracy.
Q. Can administrators manually enter hours for volunteers?
A. Yes, if volunteers bypass the kiosk, administrators can log a volunteer’s hours manually in their profile without recording specific check-in or check-out times.
Q. Why don't I see my Needs or Opportunities in the kiosk?
A. There are a couple of reasons why the kiosk might not display your Needs/Opportunities:
The kiosk only displays Needs or Opportunities for the day it is launched.
The kiosk only displays Needs or Opportunities from the Agencies selected when the kiosk is launched.
Needs or Opportunities with the Flexible or Is Ongoing duration types will appear each time the kiosk is launched.
Q. What happens if I have private Needs or Opportunities in the kiosk?
A. If a Need or Opportunity is Private, you can assign it to a User Group. Only volunteers who are part of that User Group or who receive an invite link to the private Need or Opportunity will be able to sign up and check in or out of it through the kiosk.
Q. Why am I getting a link-expired error message when I try to launch the kiosk with my launch link?
A. The Kiosk Launch Link expires daily. You can acquire a new Launch Link by going through the initial steps to launch the kiosk again.