Volunteers can edit their profiles whenever, but if you're asked to make any changes or need to make any changes to a user's profile, you can from the Users area of your dashboard. Once you click on a user's name, you are taken to the Edit User, page where you can update their password, change their photo, update their basic information, etc. This is also where you can review important information about your volunteers, like their qualification statuses, what teams or user groups they're members of and more!

Before we talk about editing a user's profile, let's talk about how to review profiles for the volunteers in your Programs.

You can update a volunteer's basic information, change their password, update their communication settings, and more under the Basic Info tab. Be sure to click one of the blue Update buttons to save any changes you make to this page.

Volunteers can always reset their password by clicking Forgot your password on the login screen; however, you may have volunteers who need help changing their passwords. You can either send the Password Reset email to those volunteers or directly change their password from their profile area.

You can review volunteer responses to registration questions from the Edit User page. Answers to standard and custom registration questions are located under Basic Information. You have a few options for filtering these questions:

When you click on the Qualifications tab, you can see which qualifications the user has completed and which they still need to submit. Here you can also review or update a qualification's status and edit them as needed. This is great if you ever need to give a friendly nudge to a volunteer about completing a qualification or if you need to confirm why the volunteer might have issues responding to an Opportunity!

When you click on the Teams tab, you can see what teams a user is a member of and what Program and Opportunity that team is associated with.

When you click on the User Groups tab, you can see what user group the volunteer is a member of, add them to an existing user group, or remove them from one!

Under the Opportunities tab, you can review which Opportunities the volunteer has responded to, add hours for those Opportunity responses, schedule the volunteer for an Opportunity, or review and manage any waitlists the volunteer is on!

Here, you can see which days the volunteer is scheduled for an Opportunity in a calendar view. You can also:

To complete one of these actions, click the View More button on a day with scheduled Opportunities.

Here, you can review, update, or add hours for a volunteer!

Here, you can review a volunteer's emails. This is helpful when a volunteer reports any issues with receiving emails from you, the Site Manager, or the site itself. You can review the status of their emails to determine the issue!

The two primary statuses are Sent or Skipped. The sub-statuses include:

Here, you can review the automated notifications the site has sent to the user when an action triggered them! These include when the volunteer first registers on the site, when a volunteer requests to reset their password when a volunteer responds to an Opportunity, and more!

Here's where you, the volunteer, and any manager with access to the volunteer's profile can review or upload files to the user's profile. These can be onboarding documents you want to keep a record of volunteer evaluations, etc. Files can be made private. If a file is private, the volunteer won't be able to review it, unless it's shared with them via a shareable link. Public files can be viewed by anyone with access to the user's profile.

Notes are a private tool that only you or the Site Managers can access and review. This is where you or a Site Manager can share important details about a volunteer on their profile. For example, maybe a volunteer has a set schedule or they have open availability. You or a Site Manager can relay that information to one another about a volunteer here!