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Activate Imported Users

Learn about activating imported users

Brittany Crow avatar
Written by Brittany Crow
Updated over a month ago

❖Heads up! This article is intended for Site Managers.

Getting Started

Once you have completed a user import, those new user accounts are given the status of Imported. When you are ready for your site to go "live," one of your most important steps is to activate those user accounts. When you activate user accounts:

  • The user statuses are changed from Imported to Active.

  • A notification is sent to all newly activated users, letting them know they have an account and providing a temporary password so they can log in.

Until users have an active account, they cannot log in to your site, respond to Needs/Opportunities, or log hours.

Activating Imported Users

  1. Go to Volunteerism > Users. A list of users is displayed.

  2. Click on User Filter to open the user filter, and then run a filter on User Data > User Status > is > imported.​

  3. Click Submit to view only those users with an imported status.

  4. From the Select an Action dropdown, select Activate Imported Users.

  5. Click the Activate Imported Users button to confirm your selection. Once you do this, two things happen:

  • The users' statuses change from Imported to Active

  • Each user receives an email that

    • welcomes them to your site and

    • provides a temporary password so that they can log into the site.

ℹ️ So you know: The template for this message is titled "User Imported Message."

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