Skip to main content

Activate Imported Users

Learn about activating imported users

Brittany Crow avatar
Written by Brittany Crow
Updated over a week ago

❖Heads up! This article is intended for Site Managers.

Get Started

After completing a user import, the new accounts are assigned the status Imported. Before your site goes live, it’s essential to activate these accounts.

When you activate user accounts:

  • Their status changes from Imported to Active.

  • Each user receives a notification with login instructions and a temporary password.

  • Users cannot log in, respond to Needs or Opportunities, or log hours until their account is active.

Activating Imported Users

  1. Go to Volunteerism > Users. A list of users is displayed.

  2. Click on User Filter to open the user filter and then run a filter on User Data > User Status > is > imported.​

  3. Click Submit to view only those users with an imported status.

  4. From the Select an Action dropdown, select Activate Imported Users.

  5. Click the Activate Imported Users button to confirm your selection. Once you do this, two things happen:

  • The users' statuses change from Imported to Active

  • Each user receives an email that

    • welcomes them to your site and

    • provides a temporary password so that they can log into the site.

The template for this message is titled "User Imported Message."

Did this answer your question?