❖ Heads up! This article is only intended for Agency Managers.
By the end of this article, you will be able to:
Review submitted volunteer hours
Approve or deny hours (individually or in bulk)
Identify how hours were submitted using the Source column
Access Time Tracking
Log in to your Agency Manager account.
Go to My Agency > Time Tracking.
The Volunteer Hours table displays submitted hours that are pending review.
Approving Hours
You can approve hours in bulk or individually.
Approve in Bulk:
Go to My Agency > Time Tracking.
Check the box beside each pending entry.
Select the top checkbox to choose all entries.
Click Approve.
Confirm your selection.
Approved hours appear in My Agency > Stats > Hours.
Approve Individually:
Go to My Agency > Time Tracking.
Under the Status column:
Change the entry from Pending to Approved, or
Click Approve.
✏️ Quick tip: Check your selected date range when reviewing hours under My Agency > Stats > Hours.
Denying Hours
You can also deny hours in bulk or individually.
Deny in Bulk:
Go to My Agency > Time Tracking.
Select the pending entries.
Click Deny.
Confirm your selection.
Deny Individual Hours
Go to My Agency > Time Tracking.
Under the Status column:
Change the entry from Pending to Denied, or
Click Deny.
The Source Column
The Volunteer Hours table includes a Source column. The Source column tells you who submitted the pending hours and how. This is great if you need to see if the volunteer added their own hours, or if a Site Manager or fellow Agency Manager added these hours on their behalf.
Source | Description |
Added at: /user/hours/ by Kathy Batez | Hours submitted by the user by going through their volunteer profile and the hours on the Track Hours page. |
Added at: /need/ajaxAddHours/ by Beatrice Clearwater Updated at: /kiosk/storeCheckout/ by user 6098630 | Hours submitted by the user through the Check-In Kiosk. In this source example:
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Added at: /manager/hours_edit/ by Arnold Sway Updated at: /manager/hours/by Arnold Sway | Hours submitted by the Site Manager through the Hours page. In this example:
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Added at: /home/checkin/ by Kathy Batez Updated at: /home/checkin/by Kathy Batez | Hours submitted by the user when they used the Self Check In/Out to check out from a Need.
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Added at: /need/ajaxAddDefaultHours/ by Beatrice Clearwater Updated at: /manager/hours/ by Arnold Sway | Hours submitted by you through My Agency > Needs > Responses > Add Default Hours. In this example:
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