❖ Heads up! This article is only intended for Agency Managers. Agency Managers are only available on Center sites.
By the end of this article, you will be able to:
Message volunteers who have responded to a Need
Send a group message to multiple responders
Send a personalized message to an individual volunteer
Message Volunteers from the Schedule Area
Need to share important information with volunteers who responded to a Need? You can message them anytime from the Schedule area.
There are two ways to contact volunteers, depending on whether you want to send a group message or a personalized one.
Option 1: Send a Message to Multiple Volunteers
This option is best for sending a general message to multiple volunteers at once.
Use this method to:
Share important details about a Need
Send reminders
Provide updates
Introduce yourself and share contact information
Steps
Go to My Agency > Schedule.
Select the User Responses tab.
Click View More for the date you want to review.
Check the boxes beside the volunteers you want to message.
Check the box in the User column to select all.
Click Message Responders.
Confirm your selections in the popup.
Enter your Subject and Message.
Be sure to include your email address in the message body, especially if you expect replies.
✏️ Quick tip: To review your full message, click and drag the bottom-right corner of the message field to expand it.
Click Send Email.
The message is sent from the site’s no-reply email address. Volunteers cannot reply directly to the email, so including your contact information is recommended.
Option 2: Send a Personalized Message to One Volunteer
This option is best when you want to contact one volunteer directly.
Use this method to:
Ask a specific question
Share role-specific details
Provide individual instructions
Steps
Go to My Agency > Schedule.
Select the Shifts tab.
Click View More for the date you want to review.
Click the number under the Responses column.
Click the volunteer’s email address.
Enter your Subject and Message. Be sure to include your email address in the message body since messages are sent from the site’s no-reply email address.
Click Send Email.