❖ Heads up! This article is only intended for Agency Managers. Agency Managers are only available on Center sites.
By the end of this article, you will be able to:
Understand how volunteers respond to Needs
Manually add a Need response for a volunteer
Know what happens after a manual response is submitted
About Need Responses
Volunteers let you know they plan to show up by responding to a Need.
Volunteers can view and respond to public Needs on their own.
In some situations, you may need to submit a response on their behalf.
You can manually add a response from the Needs area of your Agency Manager dashboard.
Have the following information ready:
The volunteer’s registered email address
The Need you’re adding the response to
If applicable, the specific scheduled shift
Volunteers must have a Need Response before hours can be added to a posted Need.
Manually Add a Need Response
Go to My Agency > Needs.
Locate the Manually Add a Need Response section under the Needs table on the Manage Needs page.
Use the Select a Need dropdown to choose the correct Need.
If the Need has scheduled shifts, use the Select a Shift dropdown to choose the appropriate shift.
If the Need does not have shifts, this dropdown does not appear.
Enter the volunteer’s registered email address.
Click Add Manual Response.
If the email does not belong to an active, registered user, the system will not allow you to add the response.
If the volunteer is an active user with a valid email:
The response appears in the Responses window for that Need.
The volunteer receives a notification that they’ve been registered for the Need.
A submitted response means the volunteer is scheduled and expected to show up at the selected date and time.