❖ Heads up! This article is only intended for Agency Managers.
By the end of this article, you will be able to:
Update your communication preferences
Opt out of optional emails and notifications
Re-enable notifications after opting out
Overview
You and the volunteers in your Agency can update your communication preferences at any time from your profile settings.
You can also opt back in to receive notifications if you previously unsubscribed.
Managing Communication Preferences
Communication preferences can be updated from your profile. This update also applies to users who have opted out of all emails and want to opt back in.
Click your profile image or initials from the top menu bar and select Edit Profile.
Scroll to the Data and Communication Settings section and click Manage My Preferences.
Enable or disable the communications you want to receive.
Click Save My Preferences when you're done!
To stop receiving all optional communications:
Select Unsubscribe From All Emails and Notifications.
To start receiving notifications again:
Return to Edit Profile and update your communication preferences.
Communication Preference Descriptions
Title | Description |
Account Management | These are important notifications about your volunteer account and activity. |
Confirmations and Reminders | These are reminders and confirmations about volunteer Opportunities you've signed up for. |
Email Blasts | Email Blasts are the customized emails you or other Site Managers have sent out. These are not site-generated, automated notifications. |
News and Recommendations | These are recommendations for volunteer Needs based on your personal preferences. |
Schedule Updates | These are important updates about changes to your schedule, updates about your spot on a waitlist, or important information about your teams. |
Surveys and Thank Yous | These are friendly follow-ups and survey requests for activities you've participated in. |
Agency Manager - Activity
Activity notifications are sent to you, the Agency Manager, when certain triggers take place:
NOTE: Not all sites have the Advanced Events Module (AEM), so this may not be an option under your communication preferences.
Title | Description |
AEM: Notification of Unregistered Volunteer | This is sent when a user unregisters from one of your Needs in Advanced Events. |
AEM: Notification of Need Response | This is sent when a Need you've posted in Advanced Events receives a volunteer response. |
Notification of Unregistered Event Attendee | This message is sent when a user unregisters for an event. |
Event RSVP Notice to Agency | This message notifies an event owner when a user has RSVP'd to the event. |
Notification of Need Response | This is sent when a volunteer responds to an Agency's Need. |
Notification of Unregistered Volunteer | This is sent when a volunteer unregisters from an Agency Need. |
Agency Need Denied | This is sent when a Site Manager denies an Agency's submitted Need. |
AEM: Invitation to Agencies | This is sent when a Site Manager sends an Advanced-Event invitation to selected Agencies. |
Agency Manager - Tasks
Here are the notifications that fall under Tasks for Agency Managers:
Title | Description |
Pending Hours Notification for Agency | This is sent when you have volunteer hours waiting for review. |
Agency Manager's Weekly Digest | This is sent weekly to let you know of any expiring Needs, upcoming Needs, or pending hours. |
Agency Incomplete Notification | This is sent when you haven't completed your Agency's basic profile. |
Agency Manager - Updates
Here are the notifications that fall under Updates for Agency Managers:
Title | Description |
Registration Closed Message | This goes out on the day that a Need's registration closes. |
Ongoing Need Notification | This is sent 90 days after an ongoing Need has been updated. |
Agency Need Happens on Notification | This is sent seven days before and one day before a Need is scheduled to occur. |
Agency Need Expiration Notification | This is sent seven days before and one day before a Need expires. |
Email Notifications that Can't be Opted Out of
Some essential email notifications cannot be opted out of, including:
Emails for User Type: Users
PIN message for SSO
Invitation to Complete Your Profile
Notification of Site Manager Status
Emails for User Type: Any
User Email Check
Batch Password Reset Request
Emails for User Type: Volunteers
User password reset message
New User Welcome Message
User Imported Message
User Deactivate Message
Thank Your For Your Donation
Invitation to Join the Site and a Team
Emails for User Type: Agency Managers
New Agency Approval Message
Agency Imported Message
Agency Application Received