❖ Heads up! This article is only intended for Agency Managers.
If your site allows anonymous and plus-one hours, you can log hours for volunteers who don’t have an account. Volunteers can also add plus-one hours if they bring a friend, family member, or coworker to a Need.
Don’t see these options? Contact your Site Manager to ask about enabling them or to explore alternatives.
Anonymous Hours
Agency Managers and Site Managers can enter anonymous hours for unregistered volunteers. These hours appear in records as [Anonymous] and help capture accurate totals when:
Large groups volunteer without creating accounts
Volunteers bring guests to events
No personal details are available
This feature ensures your reporting reflects all contributions—even when full volunteer information isn’t collected.
Adding Anonymous Hours
Go to My Agency > Time Tracking.
Scroll to the Hour submission form under the Volunteer Hours table.
Select the Need you want to add anonymous hours for with the Select a Need dropdown.
Select Anonymous User with the Select a Volunteer dropdown.
Complete the Hour Details fields.
Answer any required Hours Questions as applicable.
Click Submit Hour Entry when finished.
When you, another Agency Manager, or a Site Manager, enter hours on behalf of volunteers, they're automatically approved and won't appear as pending in the Volunteer Hours table.
If a Site Manager changes the status of an anonymous hour from approved to pending, that hour appears in the Volunteer Hours table with Inactive User as the volunteer's name.
Once you approve the hour, it appears with Anonymous as the User in the Stats > Hours area of your Agency Manager dashboard.
Plus-one hours
Plus-one hours let you record time for individuals without a registered account. Agency Managers, Site Managers, and volunteers can all enter them. This feature is especially useful for tracking hours for minors or guests.
How it works:
If a volunteer logs plus-one hours, those hours attach to their account.
If an Agency or Site Manager logs them, the hours attach to the volunteer account you’re entering on behalf of.
Plus-one hours work best when at least one group member (like a parent or team leader) has a registered account, so the group’s hours can be tied to it.
Adding Plus-One Hours
Go to My Agency > Time Tracking.
Scroll to the Hour submission form under the Volunteer Hours table.
Select the Need you want to add anonymous hours for with the Select a Need dropdown.
Select the user with the Select a Volunteer dropdown.
Volunteers must have submitted a response to the Need for their name to appear in the dropdown.
The volunteer selected here is the volunteer account that the plus-one hour is associated with.
Complete the Hour Details fields.
Check Yes under Plus-one Hours.
Enter the number of additional volunteers.
Enter their relationship to the volunteer the hours are being attached to—e.g., family, friends, club members, etc.
Answer any required Hours Questions as applicable.
Click Submit Hour Entry when finished.
When a volunteer submits plus-one hours, they're set to pending and appear in the Volunteer Hours table. Hover over the icon beside Plus-one to see who the hours are associated with.
When you, another Agency Manager, or a Site Manager enter plus-one hours, they are automatically approved and won't appear in the Volunteer Hours table.
The Volunteer Perspective
When volunteers submit their own hours, they can also add plus-one hours for anyone who joined them without a registered account (friends, family, minors, etc.).
Volunteers can add plus-one hours in three ways:
From their profile – when submitting hours after an opportunity
During self check-in – by entering their own hours and any guests’ hours
At the Check-In Kiosk – while signing in on-site
