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Language Overrides

Learn about the different language overrides available on your site

Brittany Crow avatar
Written by Brittany Crow
Updated this week

❖ Heads up! This article is intended for Site Managers. Only Site Managers can request language overrides for their sites.

Your site may use different terms—such as Opportunities, Programs, or Agencies. If you’d like to align this language with your organization’s culture or volunteer management style, you can request a language override.

Overrides are not translated for sites using the French translation option.

Requesting a Language Override

To submit a request:

  1. Open the Message Widget on your Site Manager Dashboard.

  2. Type “speak to a human agent.”

  3. Agents typically reply within 1–4 business hours.

You can request overrides for the following terms:

  • agency

  • attribute

  • badge

  • benchmark

  • cluster

  • donate

  • donation

  • EIN

  • employee

  • help

  • initiative

  • miles (appears in the "Miles Traveled" field of the hour-submission form)

  • need

  • opportunity

  • partner

  • phrase (appears in the search dropdowns; can be replaced by "word," "keyword," etc.)

  • program

  • prerequisite

  • recent (appears in the "Recent Programs" and "Recent Opportunities" headings on the volunteer dashboard)

  • respond (response and respondent cannot be overridden)

  • resume (as in "volunteer resume")

  • skill

  • site supervisor

  • state

  • team

  • user group

  • virtual

  • volunteer (as an adjective: volunteer hours, volunteer schedule, volunteer email, etc.)

  • waiver (override applies to both eSign and clickwrap-waivers)

  • worked (appears in the "Hours Worked" field of the hour-submission form)

  • ZIP code

Phrases

Phrase

Description

Get Involved, Make a Difference

The message on the main page of your platform for a user who is not logged in

I have read and agree to the volunteer waiver

This text shows up for volunteers if you are utilizing a clickwrap-waiver on one or more Needs or Opportunities.
​

Making a donation to your local United Way

Shows up in a pop-up once someone has responded to a need or made a donation through the Connect site
​Note: You can disable the pop-up completely in your Settings > Main Settings area.

Miles Traveled

Appears in the "Miles Traveled" field of the hour-submission form

Our Community

Appears above the image rotator on the user dashboard

Return to Our Website

A button that appears in the utility bar at the top of any page in the non-manager view of the site

Students Login Here

For sites using single sign-on

Sterling Volunteers

As a phrase rather than individual words, it appears on the agency profile

Volunteer Now

A button that appears on the dashboard for users who are not logged in

Who we are

From the Agency or Program profile

What we do

From the Agency or Program profile

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