❖ Heads up! This article is intended for Site Managers. Only Site Managers can request language overrides for their sites.

By the end of this article, you will be able to:

Explain what language overrides are and how they work
Request a language override for your site
Identify which terms and phrases can be customized

What Are Language Overrides?

Your site may use different terms—such as Opportunities, Programs, or Agencies. If you’d like to align this language with your organization’s culture or volunteer management style, you can request a language override.

Language overrides allow you to adjust specific words and phrases across your site. These updates are applied site-wide, helping ensure a consistent experience for all users.

Note: Language overrides are not translated for sites using the French translation option.

Requesting a Language Override

To submit a request:

Open the Message Widget on your Site Manager Dashboard.
Type “speak to a human agent.”
Agents typically reply within 1–4 business hours.

You can request overrides for the following terms:

While language overrides are a powerful tool for customization, they are limited to individual terms and cannot reliably modify entire phrases or sentences.

agency
attribute
badge
benchmark
cluster
donate
donation
EIN
employee
help
initiative
miles (appears in the "Miles Traveled" field of the hour-submission form)
need
opportunity
partner
phrase (appears in the search dropdowns; can be replaced by "word," "keyword," etc.)
program
prerequisite

recent (appears in the "Recent Programs" and "Recent Opportunities" headings on the volunteer dashboard)
respond (response and respondent cannot be overridden)
resume (as in "volunteer resume")
skill
site supervisor
state
team
user group
virtual
volunteer (as an adjective: volunteer hours, volunteer schedule, volunteer email, etc.)
waiver (override applies to both eSign and clickwrap-waivers)
worked (appears in the "Hours Worked" field of the hour-submission form)
ZIP code

Phrases

Phrase	Description
Get Involved, Make a Difference	The message on the main page of your platform for a user who is not logged in
I have read and agree to the volunteer waiver	This text shows up for volunteers if you are utilizing a clickwrap-waiver on one or more Needs or Opportunities.
Making a donation to your local United Way	Shows up in a pop-up once someone has responded to a need or made a donation through the Connect site Note: You can disable the pop-up completely in your Settings > Main Settings area.
Miles Traveled	Appears in the "Miles Traveled" field of the hour-submission form
Our Community	Appears above the image rotator on the user dashboard
Return to Our Website	A button that appears in the utility bar at the top of any page in the non-manager view of the site
Students Login Here	For sites using single sign-on
Sterling Volunteers	As a phrase rather than individual words, it appears on the agency profile
Volunteer Now	A button that appears on the dashboard for users who are not logged in
Who we are	From the Agency or Program profile
What we do	From the Agency or Program profile