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User Types

User Types

Learn about the different user types on your site

Written by Brittany Crow

Updated over a month ago

❖Heads up! This article is intended for Site Managers.

Your site has a few different types of users accessing it, including manager types and non-manager types.

Main User Types

User Type	Description	Abilities
Site Manager	Site Managers are in full control of the entire site, including site-wide branding, user information, communication tools, and reports. *Amplify and Sustain sites are limited to two per site	Establish the look and feel of a site with branding Manage schedules Create new Needs/Opportunities Approve Agencies/Programs and Needs/Opportunities Edit notification templates and send email blasts Access canned reports Add Needs/Opportunities, Prerequisites/Qualifications, Teams, User Groups, users, and more Work from the Site Manager panel Export important data for reporting Create benchmarks to celebrate volunteer achievements
Advanced Program Manager	Advanced Program Managers are assigned as primary and secondary managers over the Programs on a site. They can't make site-wide changes, but they can edit the Programs they manage and schedule volunteers for Opportunities within those Programs. *Only available to Amplify sites	Manage volunteers in their Programs, including hours, information, qualifications, and responses Post volunteer Opportunities Schedule volunteers Edit their Programs Launch the Check-in Kiosk Create and manage teams Send email blasts to volunteers in their Programs
Agency Manager	Agency Managers maintain their Agency's profile page, and post volunteer Needs and events. They can't make any changes to a site's branding or settings, but they can update information for their Agencies.	Post and manage volunteer Needs Check volunteers in and out for Needs Launch the Check-In Kiosk Track their Agency's stats Edit and maintain their Agency's profile page Schedule volunteers for Needs Agencies only have access to schedule and communicate with volunteers who have already responded to one of their Agency's Needs in the past.
Program Facilitator	A Program Facilitator helps Site Managers and Advanced Program Managers oversee Programs. *Only available on Amplify and Sustain sites	Review important information like who's volunteering today, available Opportunities, volunteer responses, and volunteer qualifications Export data for reporting Monitor the Check-in Kiosk
Volunteers	While anyone can volunteer, including Site Managers, Advanced Program Managers, and Program Facilitators, volunteers typically respond to Opportunities and track their hours.	Search for Opportunities by date, location, skills, and more Sign up for Opportunities individually or as a team Receive system emails View and download their volunteer resume Submit and track their volunteer hours

Other User Types

User Type	Description	Abilities
Site Supervisor	A site supervisor is someone who acts as a good point of contact for volunteers.	Their name and email appear on the front end of the site Their information also appears in FEMA reports as applicable
User Group Leader	A User Group leader can be assigned to manage a User Group.	Add and remove other User Group members View total responses and hours attributed to the User Group View User Group member names and email addresses Perform the same edits a Site Manager can to a User Group

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