Here is a list of Get Connected terms you may encounter when using your site or interacting with the Get Connected team. Please keep in mind that different product types use different terminology for the same features—e.g. if a site has a language override in place, you might see Needs in place of Opportunities, Agencies in place of Programs, or Prerequisites in place of Qualifications, and so on.
Term | Definition |
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Active (Status) | Agencies/Programs, Needs/Opportunities, Registration Tracks, User Groups, etc., have an Active status when currently live on a site. Users can also have an Active status, which means they have access to the site—it doesn't indicate that they actively use the site. |
Advanced Events Manager (AEM) | This is a legacy feature that grouped Needs together for a one-day event. Some sites may still see this feature enabled; however, AEM was replaced by Initiatives. |
Advanced Program Manager | Advanced Program Managers oversee and manage the Programs on a site. They can't make any site-wide changes, but they can edit the Programs they manage and schedule volunteers for Opportunities within those Programs.
*Advanced Program Managers are only available on Amplify sites. |
Agency (Program) | An Agency is an area on the site where Site Managers create volunteer Needs specific to their organization. There must be at least one Agency on a site to start posting Needs. |
Agency Manager | Agency managers maintain their agency's profile page, and post volunteer Needs and events. They can't make changes to a site's branding or settings, but they can update information for their agencies. |
Agency Manager Dashboard | Agency Managers have a dashboard where they can edit their Agencies, post Needs, and more. |
Agency Manager Toolbox | A special area in the Agency Manager Dashboard where Agency Managers can find the button to contact their Site Manager and access helpful resources intended for Agency Manager use. |
Agency View | In reports, an "Agency view” refers to the number of views an Agency page has received. If a user views an Agency and refreshes the page, the system counts that as two views.
*Agency is used in place of Program on Center sites. |
Alias Domain | An alias domain was created for the site after the organization purchased it. All Get Connected site alias domains end with .galaxydigital.com (e.g., volunteercenter.galaxydigital.com). The alias domain continues to function as a URL for the site, even if the organization opts to purchase a custom domain or use a subdomain. |
Anonymous Hours | A way of submitting hours on behalf of volunteers who don't have an account. |
Approval | A section in Settings that allows Site Managers to set up automated functions on their site. |
Approved (Status) | This status is assigned to volunteer hours once a manager has approved them. This status is also automatically assigned to submitted hours when the automatic approval setting is enabled. |
Automated Notifications | Messages triggered by a particular event, like an individual responding to a Need/Opportunity. Automated notifications can be edited or disabled as needed. Only Site Managers can edit or disable automated notifications. |
Availability | Volunteers can indicate their availability in their user profile. Advanced Program Managers and Site Managers can see a user's availability. |
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Banner | The banner does not change from page to page within a site. |
Background Check | Site Managers can enable background checks on their site through one of our trusted third-party providers. |
Badge | A visual indicator that a volunteer has reached an established benchmark for volunteer hours. The site comes with 15 badges that can't be edited. Please note custom badges can't be uploaded to a site. |
Benchmark | A benchmark is a set number of volunteer hours that must be achieved within a certain time frame. Site Managers can set up benchmarks and attach them to badges that are awarded to volunteers when they reach them. |
Blog | The use of a blog is optional on Get Connected sites. The blog is managed by Site Managers. |
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Canonical Name Record (CNAME) | This is necessary for sites that opt not to use the alias domain originally assigned upon purchase of a Get Connected site. |
Cause | Causes can help match volunteers to a site's Agencies/Programs. Causes represent what an Agency's/Program's mission or goal is—e.g. if an Agency/Program runs a food pantry, a Site Manager might select Basic Needs as a Cause to align with their mission. The site comes with 16 default Causes, but Site Managers can request to have fewer or more. Site Managers can also create custom Causes. |
Causer App | The Causer App puts access to a site and Needs/Opportunities in the hands (well, devices) of volunteers! With the app, volunteers can find, check in for, and respond to volunteer Needs/Opportunities, as well as receive important notifications and updates. |
Checkbox (Question Type) | An answer option for custom questions that allows a person to select multiple answers as needed. |
Check-in Kiosk | A tool that enables volunteers to check in to volunteer Needs/Opportunities. When the kiosk is used, a volunteer's hours are automatically logged. |
Clickwrap waiver | A Clickwrap Waiver is simply a waiver that can be attached to a volunteer Need/Opportunity. When a volunteer goes to respond to that Need/Opportunity, they're asked to review the Clickwrap Waiver and then check a box to confirm that they reviewed it and agree to the terms outlined within it. You can only upload a .pdf for a clickwrap waiver. |
Clone | Copying a volunteer Need/Opportunity, event, or other item by clicking the Clone button. |
Closed Need/Opportunity | When posting a Need/Opportunity, a manager can specify a "registration closed date". When the registration closed date passes, the Need/Opportunity is still displayed with the Active Needs/Opportunities, but it has a red Closed button on it. This means volunteers won't be able to interact with it after it's closed. |
Cluster | A feature that allows Site Managers and Advanced Program Managers to "self-tag" Needs/Opportunities by choosing clusters, or tags. |
Comma-Separated Value (CSV) | A file in which data can be stored as a structured table. CSVs have a .csv extension and are typically text files where the information is separated by commas. |
Community Impact | A site can be set up to measure community impact by establishing community impact areas and requiring that volunteer Needs/Opportunities and hours be associated with one of those areas. |
Content | These are the Events, Initiatives, volunteer Needs/Opportunities, and Agencies/Programs a Sender site shares with a Host site through the Galaxy Link. |
Custom Code | Header or footer code for using tracking pixels on a Get Connected site. Custom codes are established in the Main Settings area. |
Custom Domain | Get Connected clients who do not wish to use the alias domain (which ends in .galaxydigital.com) have the option of purchasing a custom domain from a web hosting company of their choice. Additional fees for site security may be required. |
Custom Form | A feature for building and sharing forms on a Get Connected site. Forms can be added to custom pages. Answers to submitted forms are emailed to the recipient specified by the one who created them. |
Custom Page | A feature that lets Site Managers create, edit, and publish web pages on a Get Connected site. |
Custom Questions | Questions that can created and added to certain forms on a Get Connected site. Answers to custom questions are typically available in data exports. |
Custom Shifts (Duration Type) | A volunteer Need/Opportunity duration type where the person posting the Need/Opportunity can set up specific shift times that are not recurring. |
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Dashboard | The "landing page" for a logged-in user of a Get Connected site. |
Deactivate | To assign an item—e.g., a volunteer Need/Opportunity, Agency/Program, or user account—an "Inactive" status. A deactivated item can be reactivated as needed. |
Declined (Status) | Typically applies to submitted volunteer hours; if a manager rejects the hours, they will assign them a status of "Declined." Declined hours are not displayed on the volunteer resume, and they are not included in the total shown on the volunteer dashboard. |
Default Manager Account | The primary contact for a site. The default manager is set up in Main Settings. |
Disaster Dashboard | This is only enabled on Center sites that have enabled the Disaster Dashboard module. This dashboard helps keep track of important volunteer management data during times of disaster. |
Disaster Track | A Disaster Track is a path a volunteer can take when registering on a site. Disaster Tracks can be customized with standard and custom questions, qualifications, etc.
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Domain Name | A Connect platform's active URL. A site may use the alias domain, a subdomain, or a custom domain. Your Connect platform's domain name is shown in Main Settings. |
Domain Name System (DNS) | This system controls your Get Connected URL's site and email settings. You can find your Connect platform's DNS information by going to Settings > DNS Information. |
Donation | Money that's given to a charity or nonprofit. A Get Connected site can be set up to accept monetary donations via Stripe. Stripe charges a flat rate of 2.9% plus 30¢ per successful charge. Get Connected does not receive a percentage of donations made through a site. |
Dropdown (Question Type) | An answer option for custom questions. This gives individuals the option to select one answer from a dropdown list created for the custom question. |
Duration Type | Duration types are a setting for a volunteer Need/Opportunity that indicates when it occurs, how often it occurs, and when it expires. (e.g., Custom Shifts, Flexible, Happens On, Is Ongoing, Multi-Date, Recurring Shifts). |
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Email Blast | Email blasts allow Site Managers and Advanced Program Managers to send emails to a group of selected users.
*Advanced Program Managers can only send email blasts to the users assigned to their Programs.
*Agency Managers on Center sites do not have this feature. |
Email Digest | A weekly email that includes important activity details or updates from the previous week.
The Volunteer Weekly Digest tells volunteers about new opportunities that match their skills and causes.
The Agency Manager's Weekly Digest provides Agency Managers and Advanced Program Managers with useful information regarding pending hours and volunteer Needs/Opportunities that may expire soon. |
Email "From" Name | The sender name that appears in the From (return address) field of an email message. The default for all sites is "No Reply," but this name can be overridden. |
Email "From" Address" | The sender address that appears in the From (return address) field of an email message. The default for all sites is no-reply@galaxydigital.com, but this address can be overridden. |
Email Suffix | The part of an email that appears to the right of the @ symbol. For example, the email suffix of anne.m.rogers@galaxydigital.com is galaxydigital.com. |
Entered (Status) | A rarely used status for volunteer hours. This status indicates that a volunteer has entered hours but has not yet verified them. This status only appears if your site requires that volunteers take a two-step process (entering hours and then verifying them) to submit them for approval. |
eSign Waiver | An eSign waiver is signed by typing one's name into a field. |
Event | A public occasion sponsored or promoted by a nonprofit organization that the community is invited to attend. Events can include the option for people to RSVP. Events are not the same thing as Needs/Opportunities.
*Not all sites have Events enabled. |
Expired (Need/Opportunity) | Volunteer Needs/Opportunities are no longer displayed publicly after they expire. Managers can view expired Needs/Opportunities as necessary. |
Export | Transfer of data to a CSV spreadsheet. Export buttons are available throughout your site, including in the various management areas and reports. |
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Family Friendly | This option can be checked when creating a new volunteer Opportunity. Checking this generally indicates that children are welcome to attend and even participate in the volunteer Opportunity with their parents or primary caregivers. Volunteers can narrow their search to only include family-friendly marked Opportunities. |
Fans | Fans are just a way for volunteers to "like" an Agency. Once they "fan" (or like) an Agency, they start receiving email notifications for that Agency—i.e., when there are new Needs to sign up for from that Agency! This does depend on whether they have opted in for notifications from the site. |
Favicon | An icon associated with a URL. Favicons are displayed in various places, including a browser's address bar, a browser tab, or a bookmark list. You can manage your site's favicon from your Main Settings. |
File | A feature that allows Site Managers and Advanced Program Managers to save PDFs and other file types to the site or on a user's profile. A unique URL is provided for each uploaded file. |
File Upload (Question Type) | Volunteers must answer a type of question by uploading a file in response. This question type is available for qualifications and hours custom questions. |
First Advantage | A background check platform. |
Flexible (Duration Type) | This duration type is used for ongoing volunteer Opportunities with an expiration date set in the future. |
Full Opportunity | When a volunteer Need/Opportunity has met its set capacity—or the number of needed volunteers—then it's considered full. Site Managers have the option to show or hide full Opportunities from site visitors. |
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Galaxy Link | A setup that enables two or more Get Connected sites to share data. Sites can share content, response information, and reporting data. |
Google Analytics | Google's web analytics service for tracking and reporting website traffic. |
Grid View | The default view for looking at Agencies/Programs, Needs/Opportunities, and Events. This view displays "cards" that contain relevant information and a button to learn more. |
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Happens On (Duration Type) | A duration type for volunteer Needs/Opportunities that occur on a specific date. Once the date for that Need/Opportunity passes, it expires and is no longer available in the volunteer view. |
Host | A "Host" is a site receiving content from another site through the Galaxy Link. |
Hours | Volunteers can submit hours for the Needs/Opportunities they participate in. Team leaders, Advanced Program Managers, Agency Managers, and Site Managers can also submit hours on behalf of volunteers. |
Hours Question | Custom questions that Site Managers can add to the hours-submission form to collect additional data from volunteers. |
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Impact Area | A defined category of community impact. Examples can include education, health, or income, or they can be more specific (middle school success, childhood obesity, job training). Impact Areas can be assigned to Needs/Opportunities and tracked from the Site Manager dashboard. |
Impact Value | The monetary value of a volunteer hour. A volunteer's impact value is shown on both the volunteer's dashboard and resume. Value is determined based on state rates provided at independentsector.org/volunteer_time. Site Managers can override the state rate in Main Settings. |
Import | Transfer of data from a spreadsheet or CSV file to the site. |
Imported (Status) | Status applied to items—e.g., Agencies/Programs, Needs/Opportunities, users, etc.—imported to the site that haven't been activated. |
In-app Messaging | Site Managers can send messages directly to users' phones if they have downloaded the Causer App and have opted in to receive messages from the site. |
Inactive (Status) | A status applied to an Agency/Program, user, Need/Opportunity, or event when it's manually deactivated by a manager. |
Incomplete Agency/Program | An “incomplete Agency/Program” is one whose profile does not include a logo, complete contact information, and/or complete address/location information. Site Managers can view incomplete Agencies/Programs and email the Agency Managers/Advanced Program Managers to remind them to complete their profiles. |
Individual Hours | Volunteer hours that are not associated with a Need/Opportunity response—i.e., they aren't in response to a posted Need/Opportunity on the site. |
Initiative | A tool for grouping Needs/Opportunities under a single heading—e.g., Needs/Opportunities that take place in a particular season. Initiatives can use a banner, custom questions, and custom messaging. |
Interest | Interests help match volunteers with Needs. You can assign an Interest to a volunteer Need when creating it. Volunteers can then search for Needs by Interest or receive notifications for Needs matching the Interests they selected on their profile. *Interests are only available to Center sites. |
Is Ongoing (Duration Type) | This duration type is used for ongoing volunteer Needs with an expiration date set in the future.
*Is Ongoing is only available to Center sites. |
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Join Link | A link that volunteers can use to join a team or User Group. |
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Language Override | Site Managers can request to change the language on their site. For example, Opportunities can change to Needs or Programs to Agencies. |
Learning Management System (LMS) | A self-paced series of training videos and accompanying articles. |
List View | An optional view for looking at Agencies/Programs, Needs/Opportunities, and Events. Items are displayed in a table that lists relevant information along with a button to learn more. |
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Map View | An optional view for looking at Agencies/Programs, Needs/Opportunities, and Events. This view includes a map with clickable "pins" that take users to the applicable Agency/Program, Need/Opportunity, or Event. |
Multi-Date (Duration Type) | A duration type for Needs/Opportunities that occur over a specified number of days. This duration type is most often used for mission trips and other volunteer Needs/Opportunities that involve travel. |
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Navigation Bar (Navigation Menu) | A tool for moving from one page to another. The navigation menu is vertical and is located in the left-hand area of the screen. |
Notification Template | The site includes several automated notifications that are triggered by different actions. For example, when a user responds to a Need/Opportunity, they receive a thank you message for responding. Site Managers can manage these notifications from the Communication area. |
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Opportunity (Need) | These are the posted volunteer Opportunities (Needs) that volunteers can respond to and participate in. Site Managers, Agency Managers, and Advanced Program Managers can create and manage Needs/Opportunities.
*Needs and Opportunities are an interchangeable word and language override option. |
Opportunity (Need) Response | Volunteer registration to an Opportunity. When a volunteer responds to an Opportunity, they are agreeing to show up and take part in that Opportunity.
*Needs and Opportunities are an interchangeable word and language override option. |
Opportunity (Need) Response Form | A form that appears when a volunteer clicks one of the respond buttons for an Opportunity. This form lets volunteers enter additional information and answer any custom response questions. The volunteer must submit the form to complete the response.
*Needs and Opportunities are an interchangeable word and language override option. |
Opportunity (Need) View | In reports, an "Opportunity view” refers to the number of views an Opportunity page has received. If a user is viewing an Opportunity and refreshes the page, the system counts that as two views. *Needs and Opportunities are an interchangeable word and language override option. |
Opt-Out | A user can select to opt out of notifications and other emails by going to their user profile and changing the opt-out setting. Once a user opts out, they no longer receive emails and notifications. The only exception is the "Reset Password" email, which is triggered when an individual uses the "Forgot Password" link on the login page. |
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Partner Agency/Program | A "Partner Agency/Program" is a United Way term for an Agency/Program that receives United Way support. A Site Manager can designate an Agency/Program as a"Partner Agency/Program" by clicking the applicable box in the administrative view of the Agency's/Program's profile. "Partners" is included in the Agency/Program "search by" options for volunteers. |
Pending (Status) | This status is assigned to items waiting for manager approval. Items that can be "Pending" include volunteer hours, Programs, Opportunities, events, teams, user accounts, and qualifications. |
Plus-one Hours | A type of hour entry where a volunteer can log hours on behalf of a friend or colleague who doesn't have an account on the site. |
Prerequisite | A Prerequisite is a way to ensure volunteers meet specific requirements when responding to Opportunities.
*Prerequisite is used in place of qualification on Sustain sites or as a language override. |
Program (Agency) | A Program is an area on the site where managers create volunteer Needs/Opportunities specific to their organization.
*Agency is used in place of Program on Center sites. |
Program Management Area | Advanced Program Managers have a management area where they can edit their Programs, post Opportunities, email the volunteers in their Programs, and more. |
Program View | In reports, a "Program view” refers to the number of views a Program page has received. If a user is viewing a Program and refreshes the page, the system counts that as two views.
*Agency is used in place of Program on Center sites. |
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Qualification | A Qualification is a way to ensure volunteers meet specific requirements when responding to Opportunities. *Prerequisite is used in place of qualification on Sustain sites or as a language override. |
Question Type | This is an answer type that can be selected for the custom questions. This includes small and large text fields, dropdown, checkbox, radio button, and file upload. e.g., when creating a new custom Hours Question, Site Managers can opt to have dropdown answers a volunteer must select from when responding to that question. |
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Radio Button (Question Type) | An answer option for custom questions; with the radio-button option, an individual can only select one of the available answers. |
Recurring Shifts (Duration Type) | A volunteer Need/Opportunity duration type where the person posting the Need/Opportunity can set up recurring shifts. |
Registration Steps | These are the steps Site Managers create for volunteers to complete when registering on the site. By default, a volunteer must provide their name and email address. There are several options for allowing users to skip one or more of the default registration steps. |
Respondent | Someone who has responded to a volunteer Opportunity on the site. |
Response Content | These are the responses to content (e.g., Need/Opportunity responses, event RSVPs, etc.) on a Host site that flows back to the originating site, or the Sender site through the Galaxy Link. |
Response Question | This is a custom question that can be added to the Need/Opportunity response form volunteers complete when responding to a Need/Opportunity. Site Managers can create these in Settings > Response Questions. |
Rotator Images | Tool for displaying photos and other images in slideshow format on the volunteer dashboard. Site Managers manage Rotator Images. |
RSVP | A tool that individuals can use to indicate that they plan to attend an event posted on your site. The RSVP feature is only available if the event creator has turned it on when posting the event. |
Runs Until (Duration Type) | A volunteer Need/Opportunity duration type for Needs.Opportunities that are active until a certain date. Once that date has occurred, the Need/Opportunity expires and is removed from the volunteer view. |
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Schedule | In the Scheduling area of the site, a calendar view shows scheduled volunteer Needs/Opportunities. |
Sender | A "Sender" is a site that shares its Agencies/Programs, Needs/Opportunities, and Events with another site through the Galaxy Link. |
Shift Need/Opportunity | These are volunteer Needs/Opportunities with scheduled shifts—e.g., Custom or Recurring Shifts. |
Single Sign On (SSO) | A user-authentication service that permits a user to use one set of credentials (such as a company or college username and password) to log in to another application (such as a Get Connected site). SSO options with Get Connected include SAML, Shibboleth, and JWT. |
Site Manager | Site Managers oversee the entire site. They are the ones who set up the site's main settings and have control over all available features from the Site Manager dashboard. |
Site Manager Dashboard | The default page of the Site Manager panel; includes shortcut buttons for managing various areas of the platform. The dashboard can be customized to feature charts and graphs that display site activity. |
Site Settings | Area of the Site Manager panel; accessible from the top right-hand corner of the screen |
Short Messaging Service (SMS) | The formal name for text messaging. |
Spotlight | Tool for drawing attention to certain areas of a site. Site Managers can create unlimited spotlights, but only the first three are displayed as colored banners or boxes on the volunteer dashboard. Spotlights can be added as buttons on the volunteer's navigation menu. |
Sterling Volunteers | A background-check platform geared toward nonprofits. |
Stripe | An online payment system that's used for donations on a site. |
Subdomain | An internet domain that is part of a primary domain. If a Site Manager doesn't want to use the alias domain (which ends in .galaxydigital.com), they have the option to use a subdomain. |
Survey | A feature that Site Managers can use to survey users. Survey results can be viewed from the Site Manager panel. |
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Tag | A designation that Site Managers and Advanced Program Managers can apply to users, Needs/Opportunities, Agencies/Programs, or events. Tags are useful for grouping like items. Some tags are applied automatically—e.g., a unique tag is applied to all Agencies/Programs that are part of a single import. |
Team | A group of volunteers who are part of a single Need/Opportunity response. A team response is initiated by a team creator. The team creator can reserve slots for team members, add the team members using their email addresses, or send out an invitation to join the team link. A team can only be formed in response to a Need/Opportunity. |
Team Response | If a user selects Respond as Team for a Need/Opportunity, it creates a Team Response. This button is only available on Needs/Opportunities that allow for team registration. |
Team Creator | The volunteer who initially signs up a team. A team creator has team-management capabilities in the My Teams area of their user profile. |
Team Leader | The assigned leader of the team. Like the team creator, the team leader has team-management capabilities in the My Teams area of their user profile. |
Team Member | A person who is included in a team response but is not the team leader or team creator. |
Template Key | These are used in automated notifications and email blasts. When inserted into a notification or email, the template key that's used pulls information from the site and inserts it into that field of the message. For example—if your template key says First Name—it automatically replaces it with the recipient's first name. Template keys are recognizable by the double curly brackets on either side. |
Text Editor | Needs/Opportunities and Agencies/Programs have description fields that include a text editor for customizing content. |
Text Field (Question Type) | A question type, or answer option, for custom questions. This allows the person answering the question to type text into a box. A small text field shows up as a small rectangular box with the instructional text inside it; a large text field shows up as a larger box with the instructional text to the left of it. |
Tracks | A registration Track is a path a volunteer can take when registering on a site. Registration Tracks allow Site Managers to create more than one registration path. For example, maybe you want to set up a registration Track for licensed medical professionals and one for non-medical professionals, or you want to set up one for adults and one for minors. Each Track can be customized with standard and custom questions, qualifications, etc.
*Registration Tracks are only provisioned to Amplify sites. |
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User | Individuals who have an account on a Get Connected site. Users can include volunteers, Agency Managers, Advanced Program Managers, and Program Facilitators. |
User Group | A user group is a tool for grouping volunteers under a single "umbrella" so that volunteers and organizations can (1) measure engagement for multiple people who are volunteering on behalf of their larger group, and (2) engage in community initiatives as a group. Site Managers create and manage User Groups, and can also designate a User Group leader. |
User Profile | An area on the site where a user can store and update their profile information, including their name, address, photo, availability, etc. |
User Registration | A user registers on a site by entering, at minimum, their first name, last name, and email address. Site Managers can add additional registration questions and set up which registration steps appear in the registration process. |
Utility Bar | The black bar at the top of a Get Connected site page. This bar can include options to add hours, check in-app messages, view a calendar of upcoming Needs/Opportunities, and view or update the user profile. |
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Volunteer Dashboard | This is where the volunteer is taken when they log in. This page includes a volunteer snapshot, suggested Needs/Opportunities (based on user skills), Agencies/Programs, spotlights, and other useful items. |
Volunteer Impact Page (VIP) | A tool for sharing a site's activities and accomplishments with site users and the public. VIPs are created and managed by Site Managers. |
Volunteer Resume | A PDF showing a volunteer's past volunteer activity for a specified date range. |
Volunteer Self Check-in | A feature that allows a volunteer to check in for a Need/Opportunity and have their hours logged automatically. With self-check-in, the volunteer checks in on their device. The hours follow the approval rules of the site. |
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Waiver | Site Managers can create waiver qualifications. Users must review and sign a waiver to move forward with a Need/Opportunity response. The waiver can be set up to be automatically approved or manually reviewed and approved. |
Waitlist | A waitlist is a list of volunteers who have shown interest in a Need/Opportunity that's full. If a spot opens up, a waitlisted volunteer can fill that spot. |
"What We Do" | This is a field on the Create Agency/Program form where a manager can share the Agency's/Program's mission and services. It's also a place to share how the Agency/Program and volunteers contribute to the organization and community. |
"Who We Are" | This is a field on the Create Agency/Program form where a manager can share the history and backstory of the Agency/Program. |
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