❖ Heads up! This article is only intended for Site Managers.
Important: Global Profile becomes available to some users on December 16, 2025, and will reach all accounts by January 2026. Features shown below may not appear in your dashboard until your update arrives.
By the end of this article, you will be able to:
Add new users manually to your site.
Import users or invite them to register via join links.
Understand how users can self-register or be added by program managers.
Ways to Add Users
Depending on how your site is configured, users can be added in several ways:
Site Managers can manually add users.
Users can be imported in bulk.
Program Managers (also known as Advanced Program Managers) can add users to their programs. (Amplify sites only.)
Volunteers can register themselves or join through registration links.
Site Managers can control whether users have access to their profiles by enabling or disabling email invitations during the user setup process.
ℹ️ So you know: Some sites have language overrides in place. This means you might see Agency instead of Program, or Needs instead of Opportunities.
Add Users Manually
Go to Volunteerism > Users.
Click Add New User.
Complete the Add New User form.
We recommend checking the box beside Send the "Invitation to Complete Your Profile" email. This is especially useful if you have specific qualifications you want the user to complete.
Click Add New User and Finish if you're done, or Save and Add Another to add more users.
To add volunteers without giving them access to their profiles, leave the "send an invitation to complete the profile" checkbox unchecked. This allows you to effectively manage system access for volunteers who do not need to update their profiles.
Sharing Join Links
Users can join your site through join links shared from Needs/Opportunities, Agency/Program profiles, your site, or Registration Tracks.
Registration Tracks are only provisioned to Amplify sites. Center sites are only provisioned a Registration Track when they enable Activate, the disaster dashboard.
FAQ
Q. Can I add users without sending them an email?
A. Yes. You can leave the email checkbox unchecked if you plan to contact them another way.
Q. How can I add volunteers without granting them access to their profiles?
A. You can leave the email invitation checkbox unchecked or use an admin-controlled email address. This ensures the user cannot log in or reset the password without administrative oversight.
Q. Are there best practices for managing email notifications when adding users?
A. It is recommended to send profile completion invitations for users expected to log in and manage their profiles. For users who should not have access, skip the invitation or use an administrative email address.
Q. What happens if I don't initially send a profile completion invitation?
A. If a volunteer's email is linked to their profile, they can later reset their password and gain access to manage their profile.
Q. What’s the difference between importing and adding users?
A. Importing allows you to upload a list of users in bulk, while manually adding lets you enter each user one at a time.
Q. Can volunteers register themselves?
A. Absolutely! Volunteers can create accounts directly on your site or via a join link you share.