Important: Global Profile becomes available to some users on December 8, 2025, and will reach all accounts by January 2026. Features shown below may not appear in your dashboard until your update arrives.
By the end of this article, you will be able to:
Send password reset notifications to individual users
Reset passwords for multiple users in bulk
Understand password requirements for users on your site
Triggering the Password Reset Notification
If you need to send a password reset notification to a user who is locked out of their account or forgot their password, then:
Go to Volunteerism > Users.
Select the user.
Click Send Password Reset Email on the user's profile card.
This triggers the reset password notification that is sent to the user. They'll follow the steps in the email to reset their password.
Password Requirements
Passwords are case-sensitive and must be at least 8 characters in length. They must also include an upper and lower case letter, a number, and a special character.
Reset Passwords in Bulk
If you need to reset passwords for multiple users in bulk, you can with the User Filter.
Go to Volunteerism > Users.
Click User Filter and apply as many filters as needed to narrow the search to the accounts you want to reset passwords for. If you don't filter the list before applying the bulk action to reset passwords, it will reset passwords for all of your listed users.
Once you have filtered the list, use the Select an Action dropdown to select Send Password Reset.
Click Send Password Reset.