By the end of this article, you will be able to:
Update or remove user access in Get Connected
Deactivate individual or multiple user accounts
Adjust communication settings for active users
Managing User Roles
Your site offers several tools to update user roles and manage account status. These options help keep your volunteer data accurate, ensure the right people have access, and maintain clear communication.
Removing Site Manager Access
If a user should no longer have administrative access, you can update their user type:
Go to Volunteerism > Users.
Search for the user and select their name.
Find the User Type dropdown.
Choose a non‑manager role.
Deactivate an Individual Account
This may be particularly necessary for former employees or volunteers who are no longer active in your organization.
Go to Volunteerism > Users.
Select the user.
Scroll to the bottom until you see Deactivate User and click the red Deactivate User button.
When you click it, a warning pops up to confirm that you want to deactivate the user's account. Click Yes to continue or No to cancel.
Volunteers can anonymize their accounts—remove all of their personal information from your site— when they opt to deactivate. If you need to deactivate and anonymize an account, you must first assume that user's identity.
Deactivate Accounts in Bulk
Go to Volunteerism > Users.
Click the User Filter.
Apply filters to narrow the list to the user accounts you wish to deactivate. If you don't apply filters first, then when you select to deactivate users, it will deactivate all of the accounts listed.
Use the Select an Action dropdown and click Deactivate Users.
Click Deactivate Current Users.
Adjusting Communications for Active Users
If a user is to remain active (e.g., a volunteer or task manager) but should no longer receive certain communications:
Verify and update their "User Type" as above to align their privileges.
Ensure their account remains active if they continue to participate in other roles.
Double-check their communication settings within their profile.
Additional Notes
Always ensure to verify a user’s details before making changes to avoid inadvertent loss of access or data.
If additional help is required, reach out to your admin team with the user's name and email address for further adjustments.
FAQ
Q. What happens when I deactivate a user?
A. The user can no longer log in or interact with your site. Their historical volunteer data stays intact. This does not prevent them from creating a new account with a different email address.
Q. Can users remove their own personal information?
A. Yes. Users can anonymize their own accounts when they deactivate them.
Q. Do deactivated users still receive emails?
A. No. Deactivated users no longer receive system communications.