There are a few options for deactivating user accounts on your site. You can deactivate a user's account individually, or you can bulk deactivate multiple users with the User Filter.
Managing user access and communication preferences is essential for maintaining an organized and efficient workflow in Get Connected. Whether you need to remove former employees, adjust their roles, or ensure they no longer receive specific communications, the platform provides straightforward tools to handle these scenarios.
Managing User Roles
Removing Site Manager Access
If a user should no longer have administrative access, you can update their user type:
Navigate to Volunteerism > Users.
Search for and click on the user’s name.
Locate the "User Type" dropdown menu and adjust their status to remove Site Manager access.
Deactivate an Individual Account
This may be particularly necessary for former employees or volunteers who are no longer active in your organization.
Go to Volunteerism > Users.
Select the user.
Scroll to the bottom until you see Deactivate User and click the red Deactivate User button.
When you click it, a warning pops up to confirm that you want to deactivate the user's account. Click Yes to continue or No to cancel.
Volunteers can anonymize their accounts—remove all of their personal information from your site— when they opt to deactivate. If you need to deactivate and anonymize an account, you must first assume that user's identity.
Deactivate Accounts in Bulk
Go to Volunteerism > Users.
Click the User Filter.
Apply filters to narrow the list to the user accounts you wish to deactivate. If you don't apply filters first, then when you select to deactivate users, it will deactivate all of the accounts listed.
Use the Select an Action dropdown and click Deactivate Users.
Click Deactivate Current Users.
Adjusting Communications for Active Users
If a user is to remain active (e.g., a volunteer or task manager) but should no longer receive certain communications:
Verify and update their "User Type" as above to align their privileges.
Ensure their account remains active if they continue to participate in other roles.
Double-check their communication settings within their profile.
Additional Notes
Always ensure to verify a user’s details before making changes to avoid inadvertent loss of access or data.
If additional help is required, reach out to your admin team with the user's name and email address for further adjustments.