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Communication Preferences: Amplify Site Managers

Learn how Amplify Site Managers can review users' communication preferences

Brittany Crow avatar
Written by Brittany Crow
Updated over a week ago

❖ Heads up! This article is only intended for Amplify Site Managers.

By the end of this article, you will be able to:

  • Identify the types of communication preferences available for different user roles

  • Update your own communication preferences

  • View or audit communication preferences for users on your site

Manage Your Communication Preferences

All users—volunteers and managers—can manage their communication preferences. Options vary by role (Site Manager, Program Manager, volunteer) and by your site’s configuration.

  • You can update your preferences at any time in your Edit Profile, under Data and Communication Settings.

  • Important: We do not recommend opting out of email notifications. These messages include confirmations, reminders, follow-ups, and updates about Opportunities you’ve responded to.

  • Program Managers should avoid opting out, as they may miss important notifications about Opportunities they manage.

The global opt-out setting does not apply to password reset emails.

Accessing Communication Settings

  1. Go to Edit Profile.

    • Site Managers: Click View Site first, then navigate to Edit Profile.

  2. Scroll to Data and Communication Settings.

  3. Click Manage My Preferences.

  4. Toggle or check/uncheck the notifications you want to receive.

  5. Click Save My Preferences.

  6. (Optional) Select Unsubscribe from All Emails and Notifications.

Available Communication Preferences

Below are all possible communication preference categories. Users only see categories relevant to their role.

Notification Setting

Description

Account Management

Important updates about your volunteer account and activity.

Reminders and Confirmations

Reminders and confirmations related to Opportunities you’ve signed up for.

Email Blasts

Custom email messages sent by Site Managers.
​Note: These are not automated system messages.

News and Recommendations

Personalized Opportunity recommendations based on your preferences.

Program Related Notifications

Available only to Program Managers on Amplify sites.

  • Activity – Updates about a Program's Opportunities and activities

  • Tasks – Important Program-related tasks, such as pending hours needing review

  • Updates – Alerts about expiring Opportunities, registration deadlines, and upcoming scheduled Opportunities

Recruitment, Thank yous, and Recognition

Friendly follow-ups, birthday messages, and thank-yous for completed activities.

Schedule Updates

Notifications about changes to your schedule, waitlist updates, or team-related updates.

Site Manager - Tasks

  • Notice of Pending Items – Alerts about new Programs, Opportunities, events, updates, or Qualifications pending approval

  • Pending Hours Notification – Volunteer hours awaiting review

Site Manager - Updates

  • Opportunity Happens On Notification – Sent 7 days and 1 day before a scheduled Opportunity

  • Opportunity Expiration Notification – Sent 7 days and 1 day before an Opportunity expires

  • Program Manager Removed – Sent when a Program Manager is removed from a Program

Reviewing a User's Communication Preferences

Site Managers can review user opt-outs using the User Filter.

  1. Go to Volunteerism > Users.

  2. Click User Filter.

  3. Select:
    ​User Data > User Email Preferences > Communication Preference

  4. Click Submit.

You can add additional filters to see which users have opted out of multiple preference categories.

Opting Out of Notifications

You can opt out of any notifications you no longer wish to receive.

  1. Log in to your Site Manager account.

  2. Click View Site.

  3. Click Edit Profile.

  4. Scroll to Data and Communication Settings and click Manage My Preferences. Please note: The Manage My Preferences button will not appear if you don't go through View Site > Edit Profile first.

  5. Toggle On or Off, or Check or Uncheck the notifications you wish to receive. For example, if you no longer wish to receive notifications about pending items, uncheck the box beside Tasks under Site Manager notifications.

  6. Click Save My Preferences to save your chances.

You also have the option to click Unsubscribe from All Emails and Notifications here.

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