❖ Heads up! This article is only intended for Site Managers.

Site Managers can review the statuses of emails they've sent from the Communications area of their dashboard. This information helps Site Managers determine if their emails are being sent successfully or not.

Viewing Email Stats

Go to Communication > Email Stats.
Click the campaign you want to review.
To see specific details about who returned which statuses, click Export in the Export column of the Email Stats table.
Enter the email address you want the CSV sent to and click Email Export.

Statuses

There are several sub-statuses for emails sent from your site; however, the two primary statuses are Sent or Skipped. These sub-statuses include:

Title	Description	Action
Sent	The message was sent but the system hasn't received an indication that it was delivered.	Contact your email provider to see why the server isn't responding.
Bounced	The message was sent but rejected by the recipient's email server.	Check that the email is correct and that the user's email system and domain are active. Ask the user to check if their mailbox is full or if their "out of office" response is on Have the recipient add galaxydigital.com to their safe-senders or "white" list You can also clear the bounced record on your end!
Confirmed Delivered	The message was sent and the system indicated that it was delivered.	This doesn't require further action unless a user reports that they aren't getting emails even when those emails show as being delivered. Have them check all email folders to see if the emails are being rerouted If they can't find the emails, they can contact their email provider to see why this status is being returned
Opened	The message was successfully delivered and opened by the recipient.	No action is needed.
Clicked	The message was successfully delivered and the recipient opened it and clicked the link.	No action is needed.
SpamReport	The message was sent but either the recipient or their email server flagged the message as spam.	Have the recipient check their spam folder Advise them to change their email settings to accept emails from galaxydigital.com and amazonses.com domains
Test Address	The message was skipped because the recipient address was a test address.	The system recognizes addresses ending in @example.com as test addresses and doesn't send notifications to them. If a test address hasn't been deactivated, you may see this status.
Previous SpamReport	The message was skipped because the recipient or their email server flagged a previous message from your system as spam. The system won't send emails to this address until the spam record is cleared.	Have the recipient check their spam folder Advise them to change their email settings to accept emails from galaxydigital.com and amazonses.com domains
Previous Opt-out	The message was skipped because the recipient opted out of emails from your system.	The user can opt back in from their user profile area.
Previous Bounce	The message was skipped because a previous message to this email address bounced. The system won't send emails to this address until the bounce record is cleared.	Check that the email is correct and that the user's email system and domain are active. Ask the user to check if their mailbox is full or if their "out of office" response is on If everything seems correct and the email is active, then you can clear the bounced record Have the recipient add galaxydigital.com to their safe-senders or "white" list
Invalid Email Address	The message was skipped because the email address isn't valid.	Check that the email is valid and correct.
Skipped by Template Rule	The message was skipped because you, or a site manager, have deactivated the template.	You can reactivate a template from Communications > Notifications. Select Active from the Status column for the template you want to activate.
Skipped by Domain Suppression	This message was skipped because you or a site manager have disabled email delivery from your main settings.	To enable email delivery to receive automated notifications from the site: Go to Settings > Main Settings. Under Site Information, toggle the button Off beside Disable Email Delivery. Be sure to click Update Settings to save your changes.

Bounced Status

If an email has a Bounced status, then check that the email address is correct—no misspellings, correct domain, etc.—and that the user's email system and domain are active. Emails can bounce if the email system is down when it should have been received.

Ask the user to check if their mailbox is full or if their "out of office" response is turned on.

Clear Bounced Record

If everything appears to be in order and the email address is an active address that should be receiving the emails, then you can try clearing the user's bounced record.

Go to Volunteerism > Users.
Select the user.
- You can also filter for users with a bounced status by using the User Filter.
Scroll to the Manage Email section on the Basic Info tab of the Edit User page.
- This section is only present when they have a true bounced record.
Click Receive Emails.
Instruct the user to add galaxydigital.com to their safe-senders list, or "white list."

We recommend white-listing email addresses that are approved for your site by using the Email From Address field in your site settings.

For the best results, we also recommend white-listing bounced emails and the amazonses.com email domain.

Check an Automated Notification Email Status

Like email blasts, Automated Notifications have an email status that you can check to ensure users are receiving them. Please note, that users can manage their communication preferences and opt out of receiving notifications from the site. The only notification that can't be opted out of is the Reset Password notification.

Go to Volunteerism > Users.
Select the user.
Select Emails.

Updating User Information: Advanced Program Managers

Automated Notifications: Site Managers

Security Assertion Markup Language (SAML) Single Sign-on (SSO) for Site Managers

Updating Site Information

Sending Email Blasts: Site Managers