❖ Heads up! This article is only intended for Center Site Managers. If you have the updated kiosk version, please contact us through the Messages Widget and ask to speak to a human for more information.
By the end of this article, you will be able to:
Launch the Check-In Kiosk from the Agencies area
Help volunteers check in and out using the kiosk
Troubleshoot common Check-In Kiosk issues using FAQs
Get Started
Site Managers launch the Check-In Kiosk from the Agencies area. Agency Managers can also launch the kiosk, allowing volunteers to check in and out by entering their name, phone, or email. Hours are automatically recorded after check-in.
Steps to Launch the Check-In Kiosk
Go to Volunteerism > Agencies.
Select the Agency Name.
Click Check-In Kiosk.
Once you launch the kiosk, you're logged out of your account.
The Volunteer Perspective
Here's how the volunteer views and uses the Check-In Kiosk to check in and out of Needs:
Check-In Kiosk FAQ
Use these FAQs to help troubleshoot issues when using the kiosk to check volunteers in or out of Needs:
Q. Why is my volunteer Need not listed in the kiosk?
A. Volunteer Needs may not appear for several reasons:
The Need has expired. If the Need expiration date or shift date has passed, it won’t appear in the kiosk. Volunteers can still log hours on their profiles.
The Need is scheduled for next week. Needs must be scheduled within the next seven days to appear in the kiosk.
The Need doesn’t have hours associated with it. The Hours field is required. If “0” is entered, the Need won’t appear in the kiosk. Edit the Need to add hours.
The Need is full. Once a Need meets its capacity, it won’t appear in the kiosk. Volunteers who already signed up can still check in.
The Need is set to private. Private Needs won’t appear unless assigned to a user group. User Group members can sign up at the kiosk.
The volunteer didn’t respond to the Need. If the volunteer hasn’t responded to the Need before logging into the kiosk, it won’t appear on the main page. They can click View Other Needs to see and respond to additional Needs.
Some Needs don’t have shifts. Needs with duration types of Is Ongoing, Happens On, or Multi-date don’t appear in the kiosk because they have unlimited capacity and volunteer spots.
Q. Why can't I see Needs from other Agencies?
A. This depends on a setting that only Site Managers can enable. If Settings > Main Settings > Check-In Kiosk is not set to show Needs from all Agencies, then only Needs assigned to the Agency where the kiosk was launched will appear.
Q. Why is my phone number not pulling up my account?
A. Confirm the volunteer’s email, name, or phone number is entered correctly. If it still doesn’t pull up, verify the volunteer’s profile is complete and matches the information entered. The kiosk recognizes the volunteer’s mobile phone number as the account identifier.
Q. What if a volunteer didn’t respond to the Need?
A. Volunteers can respond to a Need through the kiosk and then check in. Have them click View Other Needs and select View Details for the Need they want to check in for. If the Need includes a required qualification, they must complete it through the site before checking in. They may need to wait until the qualification is approved.
Also, to allow volunteers to check in for Needs they haven’t responded to, Site Managers must enable Settings > Main Settings > Check-in Kiosk > Show Needs/Opportunities from all Agencies/Programs (Legacy Check-in Kiosk).
Q. Can a volunteer complete a qualification at the kiosk?
A. Volunteers can sign a waiver through the kiosk, but they cannot complete other qualifications. If a qualification is required to check in, the volunteer must complete it through the site.
Q. How does a team check in at the kiosk?
A. If volunteers respond to a Need as a team, they can choose to check in as a team when checking in at the kiosk.
Q. What if there are internet issues and we can't launch the kiosk?
A. The kiosk requires internet access. If it’s unavailable:
Use a hotspot if possible
Plan for offline scenarios, such as a manual sign-in sheet
Ask volunteers to check in through the site or the Causer app (if enabled)
Q. Can volunteers check in without the kiosk?
A. Yes. Volunteers can check in through the kiosk or via the Causer mobile app, which can be accessed without launching the kiosk.