❖ Heads up! This article is only intended for Center Site Managers. If you have the updated kiosk version, please email us for more information.
Your site may offer the Legacy Check-In Kiosk—a tool that lets volunteers easily check in and out for shifts, automatically tracking and submitting their hours. This saves them from logging in later to record time.
Get Started
Site Managers launch the kiosk from the Agencies area; however, Agency Managers can also launch the Check-in Kiosk, allowing volunteers to check in and out by entering their name, phone, or email. Hours are automatically recorded after check-in.
Go to Volunteerism > Agencies.
Select the Agency Name.
Click Check-In Kiosk.
Once you launch the kiosk, you're logged out of your account.
The Volunteer Perspective
Here's how the volunteer views and uses the Check-In Kiosk to check in and out of Needs:
Check-In Kiosk FAQ
Use these FAQs about the Check-In Kiosk to help you and your Agency Managers troubleshoot any issues when using the kiosk to check volunteers in or out of Need:
Q. Why is my volunteer Need not listed in the kiosk?
Volunteer Needs might not appear in the kiosk for a few reasons:
The Need has expired.
If the Need expiration date or shift date has passed, it won't appear in the kiosk.
Volunteers can still log hours on their profiles.
The Need is scheduled for next week.
A Need or shift must be scheduled within the next seven days to appear in the kiosk.
The Need doesn't have hours associated with it.
When creating a Need, the Hours field is required.
However, if '0' is entered in that field, then the Need won't appear in the kiosk. You or the agency manager can change this by editing the Need.
The Need is full.
When a Need has met its capacity, it won't appear in the kiosk.
Volunteers who signed up for the Need can still check in to it.
The Need is set to private.
A private Need won't appear in the kiosk unless it's assigned to a user group.
User Group members can sign up for the private Need in the kiosk.
The volunteer didn't respond to the Need.
If the volunteer hasn't already responded to the Need before logging into the Check-In Kiosk, then it won't appear on the main page.
They can click View Other Needs to see those Needs and respond to them.
Some Needs don't have shifts. These include Needs with duration types of Is Ongoing, Happens On, or Multi-date. These Needs have unlimited capacity and volunteer spots available.
Q. Why can't I see Needs from other Agencies?
There's a setting in the Main Settings area that only you, the Site Manager, can enable so that all Needs from all Agencies appear in the Check-In Kiosk.
If you haven't checked Yes to this setting, then the only Needs that appear in the Check-In Kiosk are the ones assigned to the Agency the kiosk is launched from.
Q. Why is my phone number not pulling up my account?
First, check that the volunteer's email, name, or number is entered correctly when signing into the kiosk. If they've entered them correctly and the kiosk still doesn't pull up their account, double-check that their profile is complete and that the information they entered matches.
ℹ️ So you know: Their mobile number is the phone number the kiosk recognizes.
Q. What if a volunteer didn't respond to the Need?
A volunteer can respond to a Need and check in or out for one through the Check-In Kiosk. Have them click View Other Needs and then click View Details for the Need they want to check in for. If the Need includes a required qualification, then they must complete it through the site before they can check in at the kiosk.
They may have to wait until the qualification is approved before they can finish the check-in process.
Please note that you must go to Settings > Main Settings > Check-in Kiosk and check Yes for Show Needs/Opportunities from all Agencies/Programs to allow volunteers to check in for Needs or Opportunities they haven't responded to through the kiosk. This applies to the Legacy Check-in Kiosk.
Q. Can a volunteer complete a qualification at the kiosk?
A volunteer can sign a waiver through the kiosk, but they can't complete other qualifications.
If a volunteer needs to complete a qualification to check in or respond to a Need through the kiosk, then they'll have to complete it through the site.
Q. How does a team check in at the kiosk?
If volunteers respond to a Need as a team, then when they go to check in to that Need, they have the option to check in as a team.
Q. What if there are internet issues and we can't launch the kiosk?
The kiosk requires the internet to work. If it’s unavailable:
Use a hotspot if possible, or plan for offline scenarios.
Consider a sign-in sheet to log hours manually.
Ask volunteers to check in through the site or the Causer app (if enabled).