❖ Heads up! This article is only intended for Site Managers.
We offer open Zoom sessions for Site Managers to answer questions and share information with other Site Managers.
ℹ️ Please visit our article What's My Product Type before signing up for an Open Zoom session. This ensures you are signing up for and participating in an Open Zoom specific to your product and not joining one that covers information about a different product. We want to ensure you receive the best, most accurate, and relevant assistance for your specific product.
Amplify
Amplify
Amplify Open Zoom
Our Amplify Open Zoom session is only open to clients with the Amplify product. This meeting is hosted by two experts from our Customer Experience team, ready to answer your questions and provide invaluable resources. This is a great opportunity to meet with other Site Managers with the Amplify product and share ideas!
To sign up, please see the Open Zoom for Amplify webinar. You can also email us to learn more about our meetings for similar organizations!
When
Amplify Open Zoom is every Thursday at 1 pm EST.
All Organizations Open Zoom
Our All Organizations Open Zoom is a chance for you and other Site Managers to meet and ask questions. This meeting is hosted by two experts from our Customer Experience team, who are ready to answer your questions and provide invaluable resources. To determine if this is the Open Zoom is for you, consider these questions:
Do you want to chat with other Site Managers from an organization with a similar structure?
Would you like to meet with two of our expert Customer Experience members?
Does sharing ideas and brainstorming in a positive and safe space sound fun?
If you answered yes to any of these three questions, then our All Organization Open Zoom might be right for you!
To sign up, please visit the Open Zoom for All Organizations webinar. You can also email us to learn more about our meetings for similar organizations!
When
All Organization Open Zoom is every Tuesday at 1 pm EST.
How to Prepare
We encourage you to ask specific questions about your software's features. You can also ask other Site Managers about their experiences with the software or ask us for advice, best practices, and recommendations. For example:
Questions about functionality and how-tos:
How do I update approval settings?
How do I send email blasts?
How do I add a spotlight to the navigation?
How a feature works and why you would use it:
Why would I want to create spotlights?
What would I use a Custom Page for?
Why would I make a User Group and what's the difference between a User Group and a Team?
General strategy and engagement tactics:
How do I promote my site?
How do I encourage more volunteer engagement?
How often should I email my volunteers and what should I include in the email blasts?
What Not to Ask in an Open Zoom Session
While we don't want to discourage you from asking important and pressing questions, there are some questions we can't answer during these meetings, including:
Questions about specific users and opportunities on your site.
To answer questions about specific users and opportunities on your site, we would need to look at your site. We can't do this in a public meeting because we aim to protect you and your users' privacy.
You can always contact us if you have these questions.
Questions about updating the software or making enhancements to its functionality.
These meetings are blocked for one hour. During that hour, we want to be sure you walk away with a better understanding of how to use your software to your advantage. To respect your time and the other attendees too, we want to be sure we can answer those pressing questions during our hour together.
Center
Center
Open Zoom for Get Connected Center
Our Open Zoom for Get Connected Center is only open to clients with the Get Connected Center product. Two experts from our Customer Experience team host this meeting and other Center Site Managers may attend as well. This is a great opportunity to find answers to questions while sharing ideas with fellow Center Site Managers.
To sign up, visit the Open Zoom for GetConnected Center webinar. You can also email us to learn more about the meetings we offer for similar organizations!
When
Open Zoom for Get Connected Center is every Tuesday at 3 pm EST.
All Organizations Open Zoom
Our All Organizations Open Zoom is a chance for you and other Site Managers to meet and ask questions. This meeting is hosted by two experts from our Customer Experience team, who are ready to answer your questions and provide invaluable resources along the way. To determine if this is the Open Zoom is for you, consider these questions:
Do you want to chat with other Site Managers who have an organization with a similar structure?
Would you like to meet with two of our expert Customer Experience members?
Does sharing ideas and brainstorming in a positive and safe space sound fun?
If you answered yes to any of these three questions, then our All Organization Open Zoom might be right for you!
To sign up, visit the Open Zoom for All Organizations webinar. You can also email us to learn more about the meetings we offer for similar organizations!
When
All Organization Open Zoom is every Tuesday at 1 pm EST.
How to Prepare
We encourage you to ask specific questions about your software's features. You can also ask other Site Managers about their experiences with the software or ask us for advice, best practices, and recommendations. For example:
Questions about functionality and how-tos:
How do I update approval settings?
How do I send email blasts?
How do I add a spotlight to the navigation?
How a feature works and why you would use it:
Why would I want to create spotlights?
What would I use a Custom Page for?
Why would I make a User Group and what's the difference between a User Group and a Team?
General strategy and engagement tactics:
How do I promote my site?
How do I encourage more volunteer engagement?
How often should I email my volunteers and what should I include in the email blasts?
What Not to Ask in an Open Zoom Session
While we don't want to discourage you from asking important and pressing questions, there are some questions we can't answer during these meetings, including:
Questions about specific users and Needs on your site.
To answer questions about specific users and Needs on your site, we would need to look at your site. We can't do this in a public meeting because we aim to protect you and your users' privacy.
You can always contact us if you have these questions.
Questions about updating the software or making enhancements to its functionality.
These meetings are blocked for one hour. During that hour, we want to be sure you walk away with a better understanding of how to use your software to your advantage. To respect your time and the other attendees too, we want to be sure we can answer those pressing questions during our hour together.
Sustain
Sustain
Sustain Open Zoom
Open Zoom is a chance to ask questions and interact with other organizations using Galaxy Digital. The Open Zoom is hosted by two experts from our Customer Experience team. This meeting is to ask questions, brainstorm with other site managers, and share ideas. What’s great about this meeting is that it will just be for people with Sustain This means you’ll be speaking to other single-cause organizations like Habitat for Humanities, food banks, churches, and more!
Our Sustain Open Zoom is only open to clients with the Get Connected Sustain product. To sign up, visit the Sustain Open Zoom webinar. You can also email us to learn more about the meetings we offer.
When
We host Open Zoom sessions for Sustain Clients every Thursday at 3 pm EST.
What to Expect
Two of our Customer Experience team experts are there to answer your questions, provide additional resources, and share ideas and tips. There may be additional team members there in the background from time to time. They are usually new to our team and in the process of learning how everything works!
Other Sustain client Site Managers are there with you to share ideas and ask questions. This is a great place to see what other Site Managers are asking!
You are attending alongside other single-cause organizations like Habitat for Humanities, food banks, churches, and more!
How to Prepare
The simplest way to prepare for your Open Zoom session is to write down your questions. Keep in mind that this is an open forum—i.e., other Site Managers may be present. This means we won't be able to pull up a client site during the Zoom session. This is to ensure we protect the privacy of you and your site's users. It's best if your questions are more generalized, e.g.,
How do I customize a program profile page?
How can I boost volunteer engagement?
Is there a way to upload files to my site?
These are only a few examples of the types of questions that are great for asking in the public forum.
What Not to Ask in an Open Zoom Session
We shared a few examples of the questions we encourage you to ask in an Open Zoom session. Let's take a look at the types of questions we recommend avoiding:
Why is John Smith missing hours from his profile?
Why is my check-in kiosk not launching from the Program page?
What happened to the Event I just posted?
Remember, we can't pull up a specific client site while in the Open Zoom session. This is to protect you, your site, and your site users' personal and private information. The Open Zoom forum is also not the place to make product suggestions.
Open Zoom Etiquette
We strive to provide you with the best customer experience when you become our client. We have also created educational resources and more to ensure you can use your Get Connected site with confidence. Providing clients with professional, personalized, and respectful assistance is our mission. We're also human and understand it's frustrating when we don't receive the exact answer we're hoping for. In an Open Zoom, we ask that all clients:
Please be respectful to our Customer Experience team and other Sustain clients
Share the space with fellow Site Managers—i.e., take turns asking questions and receiving guidance
Avoid asking personal site-specific questions