❖ Heads up! This article is only intended for Site Managers.
By the end of this article, you will be able to:
Identify the different types of hours volunteers can submit
Submit hours on behalf of a volunteer
Understand how Individual, Anonymous, and Plus-one hours work
Overview
Various types of hours can be submitted on your site. While volunteers are encouraged to log their own hours, you may need to assist with submitting them.
The types of hours available depend on your site's settings.
For example, you can enable or disable Individual Hours and Plus-one Hours in your Settings. When disabled, volunteers will not see these options.
Types of Hours
Hours Type | Description |
Need/Opportunity | These are the hours volunteers submit for a Need or Opportunity they responded to and participated in.
These are the most common hours submitted on your site. |
Individual | These are hours a volunteer has performed on their own—not in response to a Need or Opportunity on your site. |
Anonymous | These are hours submitted on behalf of a volunteer who doesn't have an account on your site. |
Plus-one | These are hours that volunteers can submit for a family member, friend, coworker, etc., who volunteered with them but doesn't have an account on your site. |
Submitting Hours on Behalf of a Volunteer
From the Hours Area
Go to Volunteerism > Hours.
Click Add Hour Entry.
Complete the Add Hours form.
Click Submit Hour Entry.
From the Users Area
Go to Volunteerism > Users.
Click the volunteer’s name.
Select Hours.
Click Add an Hour Entry.
Use the Need/Opportunity Response Lookup field to select the relevant item.
Complete the Hours Detail and Description fields.
Click Submit Hour Entry.
Individual Hours
Volunteers submit these from their dashboard.
Click Add Hours.
Select the No option under Hours Type (if enabled in Main Settings).
Fill in the required fields.
These hours are:
Not required to be verified.
Only submitted by the volunteer.
Stored on the volunteer’s resume.
Anonymous & Plus-one Hours
Submit Anonymous Hours
Go to Volunteerism > Needs/Opportunities.
Select the relevant Need or Opportunity.
Click View Hours or scroll to the Volunteer Hours area.
Click Add Anonymous Hours.
Complete the form and click Add Hours.
Submit Plus-one Hours
Plus-one Hours are submitted by a volunteer for someone who served with them but has no account.
These are tied to the submitting volunteer’s profile.
Logged during or after they submit their own Need/Opportunity hours.
FAQ
Q. Can managers submit Individual Hours for volunteers?
A. No. Only volunteers can submit their own Individual Hours.
Q. Does the verification person for Individual Hours receive a notification?
A. No. The field is informational only.
Q. What if a volunteer doesn't see Plus-one or Individual Hours options?
A. These options may be disabled in Main Settings.