❖ Heads up! This article is only intended for Site Managers.
By the end of this article, you will be able to:
Log hours on behalf of individual volunteers, teams, and groups
Add hours using bulk tools like Quick Add and Default Hours
Record hours for anonymous volunteers or those without prior responses
Manage flexible or drop-in Opportunity hours
Overview
Volunteers are encouraged to submit their own hours, but as a Site Manager or volunteer leader, you may sometimes need to log hours on their behalf. Whether you're entering hours for one person or a whole group, the platform provides several flexible methods to support your workflow.
Below are the most common ways to log hours, plus guidance for flexible Opportunities.
Flexible Opportunities and Hour Descriptions
For Opportunities with open availability—where volunteers can serve anytime within a defined window—the Hours Description field helps communicate flexibility. You may:
Leave the field blank, or
Add a note such as: "Open availability between 8:30 AM–4:30 PM"
This makes it easier for volunteers to record time without rigid start or end times.
Adding Hours to Individual Volunteer Accounts
From the Hours Area
Go to Volunteerism > Hours.
Click Add an Hour Entry.
Use User Lookup to search for the volunteer.
Use Need/Opportunity Response Lookup to search for the relevant Opportunity.
Note: The volunteer must have responded to the Opportunity for it to appear.
Complete all required and optional fields.
Click Submit Hour Entry.
From a Volunteer's Profile
Go to Volunteerism > Users.
Select the volunteer.
Click Hours > Add an Hour Entry.
Complete the hour entry form.
Click Submit Hour Entry.
Adding Hours for Teams
Add Hours to an Individual Team Member
Go to Volunteerism > Teams.
Click the Team Responses tab.
Select the team name.
Click the hourglass icon beside the team member.
Complete the form and click Submit Hour Entry.
To edit hours: click the pencil icon, adjust details, and click Submit Hour Entry.
Add Default Hours for Multiple Team Members
Go to Volunteerism > Teams.
Click the Team Responses tab.
Select the team name.
Check the boxes next to the responses.
Click + Add Default Hours.
Quick Add Hours (Bulk Entry)
Use Quick Add to efficiently log hours for multiple volunteers—ideal for large events or high-turnout Opportunities.
Go to Volunteerism > Hours.
Click Quick Add Users and Hours.
Enter a valid email and select the volunteer or choose Add New.
When adding new volunteers, enter their name, email, and optionally check Invite to Complete Profile.
Select the Need/Opportunity and shift (if applicable).
Complete the required and optional fields.
Click Submit and Start Another or Submit Hour Entry.
Add Default Hours in Bulk
From the Responses Area
Go to Volunteerism > Responses.
Check the boxes next to the relevant volunteers.
Click + Add Default Hours.
From the Scheduling Area
Go to Volunteerism > Scheduling.
Select the Opportunity and click View Available Volunteers.
Check the boxes next to the users.
Click + Add Default Hours.
Adding Anonymous Hours
Use this when volunteers bring guests—such as friends or coworkers—who do not have accounts.
Go to Volunteerism > Needs/Opportunities.
Select the relevant Opportunity.
Scroll to Volunteer Hours and click Add Anonymous Hours.
Complete the form and click Add Hours.
Logging Hours for Volunteers Without a Prior Response
If a volunteer participated but never officially responded:
First, add a response
Go to Volunteerism > Responses.
Click Add a Response.
Choose the type: Single, Multiple, or Team.
Enter the Opportunity in the Need/Opportunity Lookup field.
Enter the volunteer's name or email in the User Lookup field.
Click Add User Response.
Then, add their hours
To add default hours: check the response box and click + Add Default Hours.
To add custom hours: click the hourglass icon and complete the Add Hours form.
If the new response does not appear immediately, refresh the page.
Logging Hours for Drop-In or Flexible Opportunities
For informal, unscheduled, or ongoing volunteer activity:
Volunteers may log their own hours.
You can enable flexible settings so volunteers can enter time without requiring a shift or formal response.
This is ideal for recurring or open-ended roles that are not tied to specific schedules.
FAQ
Q. Can I add hours if the volunteer never responded to the Opportunity?
A. Yes. Add a response first, then log their hours.
Q. Can I add Plus-one hours from this area?
A. Plus-one hours are submitted by volunteers during their own hour submission—not by managers.
Q. What if I can’t find an Opportunity in the lookup field?
A. Ensure the volunteer has responded to it, or add a response first.