❖ Heads up! This article is only intended for Site Managers.
You can update the from email address on your site for email blasts. We recommend using the no-reply@galaxydigital.com provided because other email addresses may be sent to spam folders. But you can add your own from email—it just needs to be verified through Amazon Web Services (AWS) before using it!
ℹ️ So you know: Some sites have language overrides. This means you may see Needs instead of Opportunities or Agencies instead of Programs.
Adding and Verifying a New Email Address
Go to Communication > Email Blast.
Click the blue Click to Verify a New From Address button.
Type the email you want to add in the field beside Email From Address and click Submit.
A message appears letting you know the email address was submitted—click Close.
The email address appears in the dropdown selection for "from" email addresses, but isn't selectable. This means it's waiting to be verified by Amazon Web Services (AWS).
Check the email you submitted to see if an email came through from AWS.
Click the link in the email to confirm the email address. The link expires after 24 hours. Be sure to check your spam folder if you don't see an email from AWS.
When you click the link, it takes you to an AWS confirmation page.
Once the email is confirmed, you can start using it!
This process verifies the email address and adds it as an option for sending email blasts. To update the “from” address for automated notifications, go to Site Settings after verification.
Updating the "From" Email for Notifications
After adding and verifying a new “from” email address, you can use it for automated notifications. However, we recommend sticking with the default no-reply@galaxydigital.com to avoid issues like bounced emails or messages landing in spam folders.
Why? Because masking the default email can trigger spam filters since the site’s original sender is no-reply@galaxydigital.com.
Also, if you replace it with an inactive email address, you’ll receive “mailer-daemon” bounce-back notices notifying you of delivery failures.
Go to Settings > Main Settings.
Scroll to the Emails section.
Enter a verified email in the Email From Address field.
Click Update Email Settings.
You can verify a "from" email address in this area of the site, too. The green check means it's a verified email.
Missing Verification Email? Here's What to Do!
If you didn’t receive the AWS verification email, try adding no-reply-aws@amazon.com to the contacts list of the email address you plan to use as your new “from” address.
Add no-reply-aws@amazon.com to your contacts or safe sender's list to prevent the verification email from going to spam or bouncing.
Then, go to Settings > Main Settings > Emails > Email From Address and click the “Click if this email address needs to be verified” button.
Enter the email address and click Submit.
Allow a few minutes for the verification email to arrive, then check your inbox for a message from no-reply-aws@amazon.com.
The subject line is: Amazon Web Services - Email Address Verification Request in region US East (N. Virginia)
You can search by this subject if needed.
Follow the link in the email to complete the verification process.
To confirm your new “from” email is verified, go to Communication > Email Blast and check the Select From Address dropdown.
Once verified, the new email appears in this dropdown and is ready for use!