❖ Heads up! This article is intended for Program Managers—a role available only on Amplify sites. You may also see this role referred to as Advanced Program Manager; both terms refer to the same user type.
By the end of this article, you will be able to:
View users assigned to your Program
Add new or existing users to your Program
Manage user access, qualifications, scheduling, and hours
See Who’s Assigned to Your Program
Navigate to Volunteerism > Users from your dashboard.
Review the users listed on the Manage Users page.
All users listed here are assigned to your Program and available for you to manage.
ℹ️ Note: Your view of a user’s profile may differ from a Site Manager’s depending on your role and how the user has interacted with your Program.
Adding Users
Go to Volunteerism > Users from your dashboard.
Click Add New User.
Complete the Add New User form.
If you're done, click Add User and Finish, or you can add another by clicking Save and Add Another.
Select Send the "Invitation to complete your profile" email to notify the user and prompt them to finish registration. This is recommended if users must complete Qualifications before responding to Opportunities.
Add an Existing User
Navigate to Volunteerism > Users.
Click Add New User.
Enter the user’s registered email address.
Press Enter or select another field.
If the email matches an existing account, a confirmation message appears:
Review the user’s information.
Click Yes to add them to your Program.
Click Add User and Finish to close the window or Save and Add Another to continue adding users.
Manage Users from the Users Area
From the Manage Users page, you can:
Review basic user information (name, email, role, status)
Approve Qualification responses (if manual approval is enabled)
Send emails to individual users
Send password reset emails in bulk
Schedule volunteers for Opportunities
Review and approve volunteer hours*
* Availability of these features depends on your Site Manager’s configuration. Some hours or Qualifications may be approved automatically.
User Roles
Role | Description |
User | Volunteers without a manager role |
Program Facilitator | Oversees the Program but cannot add Opportunities or make manager-level changes |
Program Manager | Manages assigned Programs, including: |
Site Manager | Oversees the entire site and has the highest level of access |
Approving Qualification Response Submissions
If the Site Manager has set up Qualifications to be manually reviewed before they're approved, then you may see this option from your Program Manager dashboard. Or, the manager could have them set up to be automatically approved upon submission.
Emailing Volunteers
Click on a user's email address from the Manage Users page to send them a message.
If you need to send several volunteers in your Program the reset password email, you can also do that from this page! In this example, the user list is first filtered to only those who need to reset their password before the email is sent:
Scheduling Volunteers
This is also where you can schedule volunteers for Opportunities.
Volunteer Hours
This is also where you can review and approve volunteer hours. This is also dependent on how the Site Manager has set up the site. Some hours may be auto-approved, while others may require manual approval.