Skip to main content

Which Notifications Do Site Managers Receive?

Information for Site Managers about the automated notifications they receive

Brittany Crow avatar
Written by Brittany Crow
Updated over a week ago

❖ Heads up! This article is only intended for Site Managers. Only Site Managers have access to the Notifications area of the site.

By the end of this article, you will be able to:

  • Identify which automated notifications are sent to Site Managers

  • Understand what each notification does

  • Know how to filter notifications by recipient type in the platform

How Automated Notifications Work

Certain actions and events on your site trigger automated notifications. These messages are sent directly to designated users, including Site Managers, when:

  • You take a specific action (for example, exporting data), or

  • Another user completes an action that requires your awareness or review

Example: When you export certain items from the Site Manager panel, you automatically receive an Export Notification once your file is ready.

How to View Site Manager Notifications

You can filter automated notifications by recipient type.

  1. Go to Communication > Notifications.

  2. In the Recipient field, type the user type you want to view (for example: Site Manager or Volunteer).

  3. Press Enter to filter the table.

This allows you to quickly see only the notifications relevant to a specific audience.

Automated Notifications Sent to Site Managers

Template Name

What It Does

Need Happens On Notification

Sends a notification 7 days before and one day before a Need or Opportunity is scheduled to occur.

Need Expiration Notification
​

Sends a notification 7 days before and on the day a Need or Opportunity expires.

Notice of Pending Items

Sends a notification to alert Site Managers of any new Agencies or Programs, Needs or Opportunities, Events, Agency or Program Updates, or Prerequisites or Qualifications that are pending approval.

Export Notification
​​

This message accompanies exported files that are emailed from the Site Manager panel.


​Note: User, response, hours, and Data Explorer report exports are the only ones emailed.​

Bounced Email Check​
​

Sent to the primary Site Manager when a user tries to clear a bounce record for their email.

User Activation Complete

Sends a notification to Site Managers when a user activation background job is completed.

Pending Hours Notification

Notifies site managers of any pending volunteer hours awaiting their review.


​Note: This is sent once a day.

Want to get notifications when a volunteer registers or unregisters for a Need or Opportunity? Add your email to the Additional Notification Recipient field in each of your Agency's or Program's profiles. If you do this, you will receive the following notifications:

  • Notification of Need Response

  • Notification of Unregistered Volunteer

  • Event RSVP Notice to Agency

  • Notification of Unregistered Event Attendee

Did this answer your question?