There are a few different user role types available on a Get Connected site. Which roles are available depends on the product type.

Manager Level

There are three manager levels available with our Get Connected products, including:

Site Manager: Site Managers have full control over site settings and branding. They are the main point of contact for any questions another manager or user may have about the site.

Advanced Program Manager: An Advanced Program Manager can oversee all aspects of their Program on a site. While they can't make any edits to the site itself, they can manage their Program profile, add/remove users, send email blasts to users, and more. The Advanced Program Manager role type is only available on Amplify sites.

Agency Manager: An Agency Manager can request to add their Agency to an established Volunteer Center site. These are sites that cover large geographical areas and "host" organizations, or Agencies, on their site. This allows that Agency to extend its reach, showcasing its volunteer Needs, or Opportunities, to anyone within that Center site network. The Agency Manager role type is only available on Center sites.

Here is a comparison table displaying what each of these manager levels can do on a site:

What can they do?	Site Manager	Advanced Program Manager	Agency Manager
Change Site Branding or Settings	X
Add Users	X	X
Manage User Accounts	X	X*
Manage Schedules	X	X*	X*
Launch Check-in Kiosk	X	X	X
Create Needs or Opportunities	X	X	X
Create or Approve Agencies or Programs	X	Can manage their Program's profile	Can manage their Agency's profile
Create Teams	X	X
Create User Groups	X
Export Reports	X	Can export some reports related to their Program	Can review and export some reports related to their Agency
Edit Notification Templates	X
Send Email Blasts	X	X*	Can send individual emails to users in their Agencies, not email blasts
Create Benchmarks	X

*Only users assigned to their Agencies or Programs.

Shift Admin: Shift sites have a Shift Admin who oversees schedules and postings for their Shift site. For more information about Shift, please see our Shift Help Center collection.

Support Level

Program Facilitator: Program Facilitators are in a support role. They do not have manager-level capabilities except for launching the Check-in Kiosk from their Program. However, they can help monitor the Program and any associated Opportunities.

Member or Volunteer Level

Users: Anyone with a registered account on a Get Connected site. However, this is also the most basic role type, and most of your volunteers will be assigned this role when they join your site. You can change a user's role at any time. When you visit the front of your site by clicking the View Site button, you'll be put in the user role perspective to see things from the volunteer's perspective.

This is great for testing your site's various features. You can easily return to the Site Manager view by clicking Manager from the top menu. The Manager button is only available to Site Managers when viewing the front end of the site. Advanced Program Managers and Program Facilitators have a My Programs button, and Agency Managers have a My Agencies button.