By the end of this article, you will be able to:
Understand the different user roles on a Get Connected site
Identify your own role and what actions you can take
Know who to contact if you need additional permissions
Why Roles Matter
Every Get Connected site has different types of users, depending on the product version your organization uses.
Each role comes with specific tools, access levels, and responsibilities—so everyone can focus on what they do best.
Manager-Level Roles
Role | Available On | What They Can Do |
Site Manager
| All products (except Shift, which has a site admin)
| Has full site access—manages settings, branding, users, and reporting. This is the main point of contact for your site. |
Program Manager | Amplify sites only | Manages one or more Programs—can update details, manage users, schedules, and send emails for their program. Cannot change overall site settings. |
Agency Manager | Center sites only | Manages one Agency within a larger Volunteer Center—can create Opportunities, manage volunteers, and view Agency reports. |
Shift Admin | Shift sites only* | Oversees schedules, postings, and volunteer check-ins for a Shift site. |
*For more information about Shift, please see our Shift Help Center collection.
Support-Level Roles
Role | Available On | What They Can Do |
Program Facilitator | Amplify and Sustain sites only | Supports a Program by launching the Check-in Kiosk and monitoring volunteer activity. Does not have manager permissions. |
Volunteer-Level Role
Role | Available On | What They Can Do |
User (Volunteer) | All products | The default role for volunteers. Users can join opportunities, track hours, and view their volunteer history. |
Viewing the Platform as a Volunteer
If you’d like to see what volunteers experience on your site:
Click View Site in your top menu to switch to the volunteer view.
Click Manager (top menu) to return to your Site Manager dashboard.
Note:
Only Site Managers see the Manager button.
Program Managers and Facilitators will see My Programs instead.
Agency Managers will see My Agencies.