There are a few different user role types available on a Get Connected site. Which roles are available depends on the product type.
Manager Level
There are three manager levels available with our Get Connected products, including:
Site Manager: Site Managers have full control over site settings, branding, and overall management. They serve as the primary point of contact for other managers and users with questions about the site.
Advanced Program Manager (Amplify sites only): Advanced Program Managers, or Program Managers, manage all aspects of their assigned Program. They can update their Program profile, add or remove users, send email blasts, and more. However, they cannot make changes to the site itself.
Agency Manager (Center sites only): Agency Managers can request to add their Agency to a Volunteer Center site, which hosts multiple organizations across a broad region. This role allows them to promote their volunteer Needs/Opportunities within the larger network.
Here is a comparison table displaying what each of these manager levels can do on a site:
What can they do? | Site Manager | Advanced Program Manager | Agency Manager |
Change Site Branding or Settings | X |
|
|
Add Users | X | X |
|
Manage User Accounts | X | X* |
|
Manage Schedules | X | X* | X* |
Launch Check-in Kiosk | X | X | X |
Create Needs or Opportunities | X | X | X |
Create or Approve Agencies or Programs | X | Can manage their Program's profile | Can manage their Agency's profile |
Create Teams | X | X |
|
Create User Groups | X |
|
|
Export Reports | X | Can export some reports related to their Program | Can review and export some reports related to their Agency |
Edit Notification Templates | X |
|
|
Send Email Blasts | X | X* | Can send individual emails to users in their Agencies, not email blasts |
Create Benchmarks | X |
|
|
*Only users assigned to their Agencies or Programs.
Shift Admin: Shift sites have a Shift Admin who oversees schedules and postings for their Shift site. For more information about Shift, please see our Shift Help Center collection.
Support Level
Program Facilitator (Amplify & Sustain sites only): Program Facilitators serve in a support role. While they don’t have manager-level permissions, they can launch the Check-in Kiosk from their Program and assist with monitoring the Program and its associated Opportunities.
Member or Volunteer Level
User: A User is anyone with a registered account on a Get Connected site. This is the default and most basic role—most volunteers will be assigned this role when they join.
You can update a user’s role at any time. When you click View Site, you'll see the platform from the User's (volunteer's) perspective.
This feature is especially useful for testing your site’s functionality from the User perspective. To return to the Site Manager view, click Manager in the top menu.
The Manager button is only visible to Site Managers.
Advanced Program Managers and Program Facilitators will see a My Programs button instead.
Agency Managers will see a My Agencies button.