❖ Heads up! This article is only intended for Center Site Managers.
By the end of this article, you will be able to:
Customize the volunteer registration process on your site
Configure registration questions, qualifications, and interests
Add or remove steps and manage standard or custom questions
Overview
The User Registration settings determine how volunteers create an account on your site. You can include registration questions, qualifications, and preferences such as Causes, Interests, or Agencies to help match users with the best opportunities.
Setting Up User Registration
To configure registration options:
Go to Settings > User Registration.
Adjust your User Registration Options as needed.
After making your selections, click Save Options.
Setting | Description |
Include Captcha on Registration | Adds an extra layer of security to prevent bots from creating accounts. |
Restrict registration to these email domains only | Limits registration to certain email domains (e.g., galaxydigital.com, example.com). Separate each domain with a comma. |
Enforce required registration questions and qualifications upon registration and log-in | When toggled On, volunteers must complete required questions and qualifications before accessing the site. |
Adding or Removing Steps
You can customize which steps appear in the volunteer registration process by toggling them On or Off. Be sure to click Save Options to save your selections.
Step | Description |
Step 1: Standard Questions | Required for all users (cannot be disabled). |
Step 2: Custom Questions | Toggle On to add your own registration questions. |
Step 3: Select Interests | Toggle On to allow volunteers to choose Interests. |
Step 4: Select Causes | Toggle On to allow volunteers to choose Causes. |
Step 5: Select Agencies | Toggle On to let volunteers select Agencies. |
Step 6: Qualifications | Toggle On to include Qualifications during registration. |
Configuring Standard Question Options
To manage standard questions:
Go to Settings > User Registration > Standard Question Options.
Select or deselect fields to display on the registration form.
Check the desired options for each field:
Show: Displays the field on the registration form (optional to answer).
Profile: Displays the field on the user’s profile.
Require: Makes the field mandatory during registration.
Click Update Standard Questions to save your changes.
Example: Add “Availability” as a standard question to easily view or update volunteer availability later.
Creating Custom Registration Questions
Use Custom Questions to collect additional information not covered by standard options.
To add a custom question:
Go to Settings > User Registration > Custom Question Options.
Click Add Registration Question.
Configure the following:
Status: Choose whether the question is active.
Type: Select the question format (e.g., Dropdown, Checkbox, Radio Button, Short Answer).
Options: For Dropdown, Checkbox, or Radio Button types, enter each answer choice as a separate line.
Question Text: Write your question exactly as it should appear to users.
Required: Toggle On to make it mandatory.
Click Save Custom Question to finish.
FAQ
Q. Can I reorder registration steps?
A. Steps follow a fixed sequence, but you can toggle individual steps On or Off.
Q. Can I edit or delete questions later?
A. Yes. You can modify or remove both Standard and Custom Questions at any time.
Q. What if users skip required questions?
A. If enforcement is enabled, users must complete all required fields before continuing.