❖ Heads up! This article is only intended for Center Site Managers.
We offer open Zoom sessions for Site Managers to answer questions and share information with other Site Managers.
ℹ️ Please visit our article What's My Product Type before signing up for an Open Zoom session. This ensures you are signing up for and participating in an Open Zoom specific to your product and not joining one that covers information about a different product. We want to ensure you receive the best, most accurate, and relevant assistance for your specific product.
Open Zoom for Get Connected Center
Our Open Zoom for Get Connected Center is only open to clients with the Get Connected Center product. Two experts from our Customer Experience team host this meeting, and other Center Site Managers may attend as well. This is a great opportunity to find answers to questions while sharing ideas with fellow Center Site Managers.
To sign up, visit the Open Zoom for GetConnected Center webinar. You can also contact us through the Messages Widget from your Site Manager dashboard to learn more about the meetings we offer for similar organizations!
When
Open Zoom for Get Connected Center is every Tuesday at 3 pm EST.
How to Prepare
We encourage you to ask specific questions about your software's features. You can also ask other Site Managers about their experiences with the software or ask us for advice, best practices, and recommendations. For example:
Questions about functionality and how-tos:
How do I update approval settings?
How do I send email blasts?
How do I add a spotlight to the navigation?
How a feature works and why you would use it:
Why would I want to create spotlights?
What would I use a Custom Page for?
Why would I make a User Group, and what's the difference between a User Group and a Team?
General strategy and engagement tactics:
How do I promote my site?
How do I encourage more volunteer engagement?
How often should I email my volunteers, and what should I include in the email blasts?
What Not to Ask in an Open Zoom Session
While we don't want to discourage you from asking important and pressing questions, there are some questions we can't answer during these meetings, including:
Questions about specific users and Needs on your site.
To answer questions about specific users and Needs on your site, we would need to look at your site. We can't do this in a public meeting because we aim to protect you and your users' privacy.
You can always contact us through the Messages Widget from your Site Manager dashboard if you have these questions.
Questions about updating the software or making enhancements to its functionality.
These meetings are blocked for one hour. During that hour, we want to be sure you walk away with a better understanding of how to use your software to your advantage. To respect your time and the other attendees, too, we want to be sure we can answer those pressing questions during our hour together.