❖ Heads up! This article is only intended for Sustain Site Managers.
We offer open Zoom sessions for Site Managers to answer questions and share information with other Site Managers.
ℹ️ Please visit our article What's My Product Type before signing up for an Open Zoom session. This ensures you are signing up for and participating in an Open Zoom specific to your product and not joining one that covers information about a different product. We want to ensure you receive the best, most accurate, and relevant assistance for your specific product.
Sustain Open Zoom
Open Zoom is your chance to ask questions and connect with other organizations using Galaxy Digital. Hosted by two Customer Experience experts, this session is all about brainstorming, sharing ideas, and learning from fellow site managers. Best of all, it’s exclusive to Sustain users, so you'll be networking with organizations like Habitat for Humanity, food banks, churches, and more!
Sign Up: The Sustain Open Zoom is available only to clients with the Get Connected Sustain product. To sign up, visit the Sustain Open Zoom webinar. Registration is required once, and you’ll get details for all future sessions.
Need help? For more info, contact us through the Message Widget in the top-right corner of your Site Manager Dashboard. Ask to speak to a human agent for personalized support.
Before the session: Join a few minutes early to test your audio and (optional) camera settings. If you registered but didn’t receive a confirmation email, check your spam or junk folders.
When
We host Open Zoom sessions for Sustain Clients every Thursday at 3 pm EST. These sessions are recurring, allowing site managers to plan and attend regularly for ongoing support and collaboration.
What to Expect
In each Open Zoom session, two experts from our Customer Experience team will answer your questions, provide resources, and share tips. Additional team members may join occasionally as they learn the ropes!
You’ll also be joined by other Sustain Site Managers who are there to share ideas and ask questions. It's a great chance to see what other Site Managers are discussing.
You’ll be attending alongside other single-cause organizations, such as Habitat for Humanity, food banks, churches, and more!
How to Prepare
The best way to prepare is by writing down your questions ahead of time. Keep in mind that this is an open forum, so we can’t pull up individual client sites during the session. Here are some example questions that work well in this setting:
How do I customize a program profile page?
How can I boost volunteer engagement?
Is there a way to upload files to my site?
These are general questions that encourage discussion and allow everyone to learn!
What Not to Ask
We encourage you to keep your questions general, as we cannot access client sites during the session. Please avoid questions like:
Why are hours missing from John Smith's profile?
Why isn’t my check-in kiosk launching?
What happened to the Event I just posted?
The Open Zoom is not the place for site-specific troubleshooting or product suggestions.
Open Zoom Etiquette
To ensure a productive and respectful session, we ask that all clients:
Be respectful to our Customer Experience team and fellow Sustain clients.
Share the space—take turns asking questions and receiving guidance.
Avoid asking questions specific to your site’s data or issues.
We're here to make sure you get the most out of your Get Connected site, so let’s keep the conversation collaborative and positive!