❖ Heads up! This article is only intended for Amplify Site Managers.
Enabling a Waitlist for Full Opportunities
Your site lets you set capacity limits for Opportunities and shifts. When full, you can hide the Opportunity, keep it visible, or offer a waitlist. Manage these settings under Settings > Main Settings > Volunteerism.
These settings apply to all Opportunities on your site; for example, you can't select to hide some full Opportunities and show others.
Needs or Opportunities with a Flexible duration type can't have set capacities. The option to set a capacity for an Opportunity is only available for those with Runs Until, Happens On, and Custom or Recurring Shifts duration types.
Hiding full volunteer Opportunities
If your site has several full Opportunities, you may want to hide those so volunteers can find the ones with open volunteer spots faster.
Go to Settings > Main Settings > Volunteerism.
Select No from the Show Full Opportunities dropdown.
Click Update Volunteerism Settings.
Now, when an Opportunity is full, it no longer appears in the volunteer view. If a volunteer unregisters and the Opportunity has available spots again, then it appears in the volunteer view again, and they can respond to it.
Showing full volunteer Opportunities—No waitlist
Some Site Managers prefer to show all Opportunities, even if they are full. The default setting is to show Full Opportunities without a waitlist.
Go to Settings > Main Settings > Volunteerism.
Select Yes from the Show Full Opportunities dropdown.
Click Update Volunteerism Settings.
If a volunteer clicks on an Opportunity with shifts, they can see how many sports are still open and how many are filled:
If a volunteer clicks on an Opportunity that doesn't have shifts, they can still see how many spots remain for it:
Showing full volunteer Opportunities—Waitlist option
Within the Show Full Opportunities setting, you have the option to enable a waitlist for volunteers interested in participating in full Opportunities should a spot open up.
Go to Settings > Main Settings > Volunteerism.
Select Yes, and enable a waitlist when full from the Show Full Opportunities dropdown.
Click Update Settings.
Now, when a volunteer clicks on an Opportunity, they'll see the waitlist button if it is full.
When they click the Waitlist button, several things happen:
The button changes to Added to Waitlist, which the volunteer can click to be taken off the waitlist
The volunteer gets a message (via email and in-app messaging) saying they've been added to the waitlist
The volunteer appears in the Waitlist table available to Site Managers. To access it, go to Volunteerism > Opportunities, select the Opportunity, and scroll down. The table is near the bottom of the Opportunities page. You can export this list as necessary.
If a spot opens up, either by someone unregistering from the Opportunity or a manager adding spots, everyone on the waitlist is notified. Newly available spots are filled on a first-come, first-served basis.
Waitlists are only for volunteer Opportunities—not events.