❖ Heads up! This article is only intended for Center Site Managers.
Waitlists
Your site lets you assign capacities to Needs and shifts, limiting volunteer spots. Once full, you can hide the Need, keep it visible, or offer a waitlist option. Configure this under Settings > Main Settings > Volunteerism.
Just so you know, a setting applies to all Needs on your site; for example, you can't select to hide some full Needs and show others.
Needs with an Is Ongoing duration type can't have set capacities. The option to set a capacity for a Need is only available for those with Runs Until, Happens On, and Custom or Recurring Shifts duration types.
Hiding Full Needs
If your site has several full Needs, you may want to hide those so volunteers can find the ones with open volunteer spots faster.
Go to Settings > Main Settings.
Scroll to Volunteerism.
Select No from the Show Full Needs dropdown.
Click Update Volunteerism Settings.
Now, when a Need is full, it no longer appears in the volunteer view. If a volunteer unregisters and the Need has available spots again, then it appears in the volunteer view again, and they can respond to it.
Showing Full Needs—No Waitlist
Some Site Managers prefer to show all Needs, even if they are full. The default setting is to show full Needs without a waitlist.
Go to Settings > Main Settings.
Scroll to Volunteerism.
Select Yes from the Show Full Needs dropdown.
Click Update Volunteerism Settings.
If a volunteer clicks on a Need with shifts, they can see how many sports are still open and how many are filled:
If a volunteer clicks on a Need that doesn't have shifts, they can still see how many spots remain for it:
Showing Full Needs—Waitlist Option
Within the Show Full Needs setting, you have the option to enable a waitlist for volunteers interested in participating in full Needs should a spot open up.
Go to Settings > Main Settings.
Scroll to Volunteerism.
Select Yes, and enable a waitlist when full from the Show Full Needs dropdown.
Click Update Volunteerism Settings.
Now, when a volunteer clicks on an Opportunity, they'll see the waitlist button if it is full.
When they click the Waitlist button, several things happen:
The button changes to Added to Waitlist, which the volunteer can click to be taken off the waitlist
The volunteer gets a message (via email and in-app messaging) saying they've been added to the waitlist
The volunteer appears in the Waitlist table available to Site Managers. To access it, go to Volunteerism > Needs, select the Need, and scroll down. The table is near the bottom of the Needs page. You can export this list as necessary.
If a spot opens up, either by someone unregistering from the Need or a manager adding spots, everyone on the waitlist is notified. Newly available spots are filled on a first-come, first-served basis.
Waitlists are only for volunteer Needs, not events.