❖ Heads up! This article is only intended for Sustain Site Managers.
Managing Opportunity Settings
You can edit the sort order of their site's Opportunities, add a geolocation filter for volunteers, and determine whether to enable a waitlist for full volunteer Opportunities. These settings are managed from the Site Manager dashboard under Settings > Main Settings.
Adding a Geolocation Filter for Volunteers
To enable a geolocation filter for volunteers to easily find Opportunities near them:
Go to Settings > Main Settings.
Scroll to the Opportunities section.
Toggle the button beside Users can filter opportunities using geolocation to On.
Toggle this button Off to remove this feature.
Use the Opportunity Distance from User Location dropdown to select how many miles you want Opportunities to be filtered within.
Click Update Settings to save your changes.
Changing the Opportunity Sort Order
You can change how volunteer Opportunities are displayed on the site by changing their sort order:
Go to Settings > Main Settings.
Scroll to the Opportunities section.
Using the Opportunity Sort Order dropdown, select which order you want volunteer Opportunities to appear in.
Recently Updated (Default): You can have any recently edited or updated volunteer Opportunities display first in the list.
Alphabetical: You can display volunteer Opportunities alphabetically; however, this may impact displaying your most recent or current volunteer Opportunities.
Newest First: These are the most recently added to your site Opportunities.
Oldest First: You can display oldest first.
Soonest First (Excludes Flexible): This is the upcoming or scheduled soon Opportunities.
Click Update Settings to save your changes.
Waitlists
One of the key advantages of your site is the ability to assign capacities to Opportunities, and shifts—essentially setting a limit on the number of available volunteer spots. Once this capacity is reached, and the maximum number of volunteers has signed up, your site can respond in various ways, depending on the configured settings.
You can set your site up to hide those full Opportunities, continue to show them, or show them but include the option to join a waitlist. These settings are available under Settings > Main Settings > Opportunities.
Just so you know, a setting applies to all Opportunities on your site; for example, you can't select to hide some full Opportunities and show others.
Needs or Opportunities with a Flexible duration type can't have set capacities. The option to set a capacity for an Opportunity is only available for those with Runs Until, Happens On, and Custom or Recurring Shifts duration types.
Hiding Full Opportunities
If your site has several full Opportunities, you may want to hide those so volunteers can find the ones with open volunteer spots faster.
Go to Settings > Main Settings.
Scroll to Opportunities and select No from the Show Full Opportunities dropdown.
Click Update Settings.
Now, when an Opportunity is full, it no longer appears in the volunteer view. If a volunteer unregisters and the Opportunity has available spots again, then it appears in the volunteer view again, and they can respond to it.
Showing Full Opportunities—No Waitlist
Some Site Managers prefer to show all Opportunities, even if they are full. The default setting is to show Full Opportunities without a waitlist.
Go to Settings > Main Settings.
Scroll to Opportunities and select Yes from the Show Full Opportunities dropdown.
Click Update Settings.
If a volunteer clicks on an Opportunity with shifts, they can see how many sports are still open and how many are filled:
If a volunteer clicks on an Opportunity that doesn't have shifts, they can still see how many spots remain for it:
Showing Full Opportunities—Waitlist Option
Within the Show Full Opportunities setting, you have the option to enable a waitlist for volunteers interested in participating in full Opportunities should a spot open up.
Go to Settings > Main Settings.
Scroll to Opportunities and select Yes, and enable a waitlist when full from the Show Full Opportunities dropdown.
Click Update Settings.
Now, when a volunteer clicks on an Opportunity, they'll see the waitlist button if it is full.
When they click the Waitlist button, several things happen:
The button changes to Added to Waitlist, which the volunteer can click to be taken off the waitlist
The volunteer gets a message (via email and in-app messaging) saying they've been added to the waitlist
The volunteer appears in the Waitlist table available to Site Managers. To access it, go to Volunteerism > Opportunities, select the Opportunity, and scroll down. The table is near the bottom of the Opportunities page. You can export this list as necessary.
If a spot opens up, either by someone unregistering from the Opportunity or a manager adding spots, everyone on the waitlist is notified. Newly available spots are filled on a first-come, first-served basis.
Waitlists are only for volunteer Opportunities—not events.