❖ Heads up! This article is only intended for Sustain Site Managers.
By the end of this article, you will be able to:
Set up and verify a custom “from” email address
Disable or re-enable site email delivery
Before You Start
You will need:
Site Manager access to this platform
Access to your domain account — this is wherever you bought or registered your domain name (GoDaddy, Namecheap, Cloudflare, etc.). You'll be adding a few settings there.
About 15 minutes of setup time, then up to 24 hours for the changes to take effect
What email address can I use? You must use an address at a domain your organization owns — for example, info@yourorganization.org. You cannot use a Gmail, Yahoo, Outlook, or Hotmail address for this, because those are not domains you control.
Where to Go
Log in as a Site Manager.
Click Settings > Manage Email Addresses.
Go to Settings > Manage Email Addresses.
Set Up in Six Steps
Step 1: Add Your Email Address
Add your email address.
Click Add Email Address.
GetConnected will send a confirmation email to that address and begin setting up the security settings for your domain. Your address will appear in the list below the form.
Step 2: Verify your Email Address
Check the inbox of the address you just entered. You'll get an email asking you to confirm that you own it.
Click the link in that email.
Can't find the email? Check your spam or junk folder. It comes from verificationemail.com. If you still can't find it, go back to Get Connected and enter your address again — a fresh confirmation email will be sent.
Once you've clicked the link, the Verification Email column in the list will show Verified the next time you refresh the page.
Step 3: Get Your Domain Settings
In the list below the form, find your email address and click View DNS Records. A window will open with all the settings you need to add to your domain account.
You'll see five settings grouped into three sections. All five need to be added — don't skip any.
Section | What it's for | How many |
Domain Verification | Proves to email services that you own this domain | 1 setting |
DKIM | Puts a security stamp on every email so recipients know it genuinely came from you | 3 settings |
SPF / Custom Mail From | Confirms our platform has permission to send on your behalf | 2 settings |
Click Download CSV to save everything as a spreadsheet you can refer back to — or pass to someone else who manages your domain.
Heads up — the Name column shows your full domain
Each setting's Name includes your full domain at the end (for example, abc123._domainkey.yourorganization.org). Most domain providers add your domain automatically, so you only type the part that comes before it. The instructions below show exactly what to type for each provider.
Step 4: Add the Settings to Your Domain Account
Log in to wherever you manage your domain and add all five settings shown in the window. Find your provider in the instructions below for exact steps.
Important
All five settings are required: Adding only some of them will not work. If any are missing, your email won't be fully verified and may still go to spam.
Having issues with verification? You can always use thenoreply@galaxydigital.com address for reliable email delivery.
Find your domain provider below and follow the steps. Keep the DNS Records window open in Get Connected while you do this — you'll be copying values from it.
What are Name, Type, and Value?
Every setting you add has three parts.
Type: tells your domain provider what kind of setting it is — you'll pick this from a dropdown.
Name: is a label for the setting.
Value: is the information the setting contains. You copy both the Name and Value from Get Connected's DNS Records window.
GoDaddy
Sign in to godaddy.com and click My Products.
Find your domain and click DNS.
Click Add New Record and fill in the fields for the first setting from the Get Connected window:
Type — pick TXT, CNAME, or MX from the dropdown, matching what Get Connected shows.
Name — GoDaddy automatically adds your domain to the end, so you only type the part that comes before your domain name.
Name shown in platform | What to type in GoDaddy |
|
|
|
|
|
|
Value (or Points To) — copy and paste this exactly from Get Connected.
For the MX setting only: set Priority to
10.Leave TTL as-is.
Click Save, then repeat for each of the remaining settings.
If a setting doesn't appear right away after saving, refresh the page — GoDaddy can take a moment to update.
Namecheap
Sign in to namecheap.com and click Domain List.
Click Manage next to your domain.
Click the Advanced DNS tab.
Click Add New Record for the first setting from the Get Connected window:
Type — pick TXT, CNAME, or MX to match Get Connected.
Host — Namecheap adds your domain automatically, so only type the part before your domain (same pattern as the GoDaddy table above).
Value — paste exactly from Get Connected.
For the MX setting only: set Mail Priority to
10.Leave TTL as Automatic.
Click the green checkmark to save, then repeat for each remaining setting.
Cloudflare
Sign in to the Cloudflare dashboard and click on your domain.
Click DNS, then Records.
Click Add record for the first setting from the Get Connected window:
Type — pick TXT, CNAME, or MX to match Get Connected.
Name — Cloudflare adds your domain automatically, so only type the part before your domain (same pattern as the GoDaddy table above).
Content (or Target) — paste exactly from Get Connected.
For the MX setting only: set Priority to
10.
Click Save, then repeat for each remaining setting.
Important — Cloudflare only
For the three CNAME settings, you'll see a toggle called Proxy status.
Make sure it's set to DNS only (the icon will be a grey cloud).
If it shows an orange cloud, click it to switch. If you leave it orange, the verification will fail.
Google Domains / Squarespace Domains
Google Domains was purchased by Squarespace in 2023. Your interface may look like one or the other — the steps below cover both.
Google Domains
Go to domains.google.com and sign in.
Click your domain, then click DNS.
Scroll down to Custom records and click Manage custom records.
Click Create new record for each setting:
Host name — type only the part before your domain name.
Type — match what Get Connected shows.
Data — paste the value exactly from Get Connected. For the MX setting, include the number at the start exactly as shown (e.g.,
10 feedback-smtp…).
Click Save after each one.
Squarespace Domains
Sign in to your Squarespace account and go to Domains.
Click your domain, then go to DNS Settings.
Click Add Record under Custom Records and fill in the Name and Value for each setting.
Click Save.
Microsoft 365
Use these steps only if your domain is managed through Microsoft 365 rather than a separate registrar like GoDaddy or Namecheap.
Sign in to the Microsoft 365 Admin Center.
Go to Settings → Domains.
Click your domain, then click Manage DNS or DNS records.
Click Add record for each setting:
Type — pick TXT, CNAME, or MX to match Get Connected.
Name and Value — copy from Get Connected exactly.
For the MX setting only: set Priority to
10.
Click Save after each one.
Not seeing a place to add records
Microsoft 365 sometimes manages your domain settings automatically. If you don't see an option to add records, look for a setting called "Manage your own DNS records" and turn it on — or ask whoever manages your Microsoft 365 account for help.
Step 5: Wait for the Changes to Take Effect
After you add the settings to your domain account, it can take anywhere from a few minutes to 24 hours for them to be recognized. You don't need to do anything during this time — just check back later.
To see the current status, go back to Settings → Manage Email Addresses:
Column | Status & What it means |
Verification Email | Verified: You clicked the confirmation link — this step is done Pending: You haven't clicked the confirmation link yet
|
DKIM Status | Verified: Your domain settings have been found and accepted — this step is done Pending: Still waiting — the changes haven't taken effect yet (this is normal, give it time) Failed: Something was entered incorrectly — see the FAQ below |
Ready to Use | ✓: Everything is verified — your address is ready to use ⏱: Still waiting on one or both steps above |
You can click View DNS Records → Refresh Records to ask the system to check your settings right now instead of waiting.
Step 6: Set it as Your From Address
Once Ready to Use shows a checkmark:
Go to Settings → Site Settings.
Find Email From Address.
Choose your verified address from the dropdown.
Click Update Email Settings.
You're done
System emails will now go out from your organization's address. Volunteers are much more likely to see them in their inbox.
Having trouble receiving the verification email?
Check your spam or junk folder
Make sure the email address was entered correctly
Try adding the address again to resend the verification email
FAQ
Q. I clicked the confirmation link, but the table still says Pending.
A. Try refreshing the page. The status updates when the page loads, not automatically. If it's still Pending after refreshing, the link may have expired. Go back to GetConnected and enter your address again to get a new confirmation email.
Q. It's been more than 24 hours, and the DKIM Status is still Pending.
A. This usually means one of the settings was entered incorrectly. The most common mistakes are:
Typing your full domain in the Name field when your provider adds it automatically. This creates a doubled name that won't work (like abc123._domainkey.yourorg.org.yourorg.org)
Pasting the wrong value from the pop-up
In Cloudflare: Leaving the orange cloud (proxy) on instead of switching to the grey cloud (DNS only)
Open the DNS Records window in GetConnected and compare each setting against what your domain provider shows. Fix any differences, then click Refresh Records.
Q. The DKIM Status says Failed.
A. This means the system checked your domain and couldn't find the settings, or found them entered incorrectly. Check that the three CNAME settings in your domain account match exactly what GetConnected shows. After fixing them, click Refresh Records, and the status will update.
Q. Can I add more than one email address?
A. Yes. Repeat the process for each address. If you add a second address at the same domain (for example, noreply@yourorganization.org after already setting up info@yourorganization.org, you don't need to add the domain settings again—just click the confirmation link for the new address.
Q. Will adding these settings break anything?
A. No. The settings you're adding are new entries that don't touch anything already in your domain account. They won't affect your website, your regular email, or anything else.
Q. Why can't I use my Gmail or Yahoo address?
A. Gmail, Yahoo, Outlook, and similar services don't let you add settings to their domain on behalf of your organization—only Google and Yahoo can do that. You need an address at a domain your organization owns and controls.