❖ Heads up! This article is only intended for Center Site Managers.
You can set capacity limits for volunteer Needs and their shifts to control how many volunteers can sign up. Once full, your site can either:
Hide the Need
Continue showing it
Show it with a waitlist option
These are site-wide settings found under Settings > Main Settings > Volunteerism. You can’t mix and match visibility—what you choose applies to all full Needs.
It’s important to note that Needs with a Is Ongoing duration type can’t have capacity limits. Capacities can only be assigned to Needs with the following duration types: Runs Until, Happens On, and Custom or Recurring Shifts.
Hiding full Needs
Go to Settings > Main Settings.
Scroll to Volunteerism and select No from the Show Full Needs dropdown.
Click Update Volunteerism Settings.
When a Need is full, it’s automatically hidden from the volunteer view. If a volunteer unregisters and a spot opens up, the Need will reappear and become available for sign-up again.
Showing full Needs—No waitlist
The default setting is to show Full Needs without a waitlist.
Go to Settings > Main Settings.
Scroll to Volunteerism and select Yes from the Show Full Needs dropdown.
Click Update Volunteerism Settings.
If a volunteer clicks on a Need with shifts, they can see how many sports are still open and how many are filled:
If a volunteer clicks on a Need that doesn't have shifts, they can still see how many spots remain for it:
Showing full Needs—Waitlist option
Go to Settings > Main Settings.
Scroll to Volunteerism and select Yes, and enable a waitlist when full from the Show Full Needs dropdown.
Click Update Volunteerism Settings.
Now, when a volunteer clicks on a full Need, they'll see the waitlist button.
How it works
When a volunteer clicks Waitlist on a full Need:
The button changes to Added to Waitlist (they can click again to remove themselves)
They get a confirmation by email and in-app message
They appear in the Need’s Waitlist table
To view it, go to Volunteerism > Needs, select the Need, and scroll to the bottom. The list is exportable. If a spot opens up, everyone on the waitlist is notified. Spots are filled first-come, first-served.
Waitlists are only for volunteer Needs—not events.