❖ Heads up! This article is only intended for Agency Managers. Agency Managers are only available on Center sites.
By the end of this article, you will be able to:
Request a User Group from your Site Manager
Assign a User Group to a volunteer Need
Manage your User Group as a User Group Leader
Request a User Group
Only Site Managers can create and manage User Groups. If you need a User Group for your volunteer Needs, submit a request to your Site Manager.
When submitting your request:
Provide the preferred name of the User Group
Ask to be assigned as the User Group Leader
Once the User Group is created and you are assigned as the User Group Leader, you can begin adding it to the appropriate volunteer Needs.
Assign a User Group to a Need
Create a volunteer Need.
Set the Need’s Status to Private.
Save the Need.
Return to edit the Need.
Scroll to the User Groups section at the bottom of the Edit Need page.
Use the dropdown to select the appropriate User Group.
Click Add User Group.
Manage Your User Group (User Group Leaders Only)
For more information, please see our article User Group Leaders.
From here, you can:
Export group members
Copy a join link to share
View the User Group resume
Remove members from the group



