❖ Heads up! This article is only intended for Center Site Managers.
By the end of this article, you will be able to:
Understand what the Comments field is used for
Add comments to a volunteer Need
Ensure comments appear in the Need Response Thank You notification
What the Comments Field Does
You can use the Comments field on a volunteer Need to share additional instructions or important information with volunteers after they respond.
Comments are not visible on the Need itself. Instead, they are only shared in the Need Response Thank You notification if the {{need_comment}} template key is included in that notification.
Common uses for comments include:
Special instructions volunteers should know after signing up
Arrival details or next steps
Reminders or preparation notes
Need Response Thank You Notification
To ensure your comments are shared through the Need Response Thank You notification, you'll need to add the {{need_comment}} template key to it.
Go to Communication > Notifications.
Search for Need Response Thank You in the Template Name column and select it.
Scroll to the Message field and see if the {{need_comment}} template key is already in the message.
If the template key is not present in the message, simply click in the message field where you want to insert the template key, then click {{need_comment}} under the list of template keys to insert it.
Do not try to copy and paste, drag, or type the template key into the message field.
Click Submit when finished.
Now, when a volunteer responds to a Need that has comments, they'll see those comments in the Need Response Thank You notification email.
Adding Comments to Needs
Comments can be added when you create a new Need or by editing an existing one.
Go to Volunteerism > Needs.
Either create a new Need or select an existing one from the table.
Set up the Need as applicable, then scroll to the Additional Options section.
Find the Comments field and enter the information you wish to include.
Click Create or Update Need.
Be sure to add the {{need_comment}} template key to the Need Response Thank You Notification.
