❖ Heads up! This article is only intended for Sustain Site Managers.
By the end of this article, you will be able to:
Add comments to a volunteer Opportunity
Understand where Opportunity comments are displayed to volunteers
Update the Need Response Thank You notification to include comments
Avoid common mistakes when using template keys
How Opportunity Comments Work
You can add additional instructions or helpful information to volunteer Opportunities using the Comments field on the Create or Edit Opportunity page.
These comments are only shared with volunteers in one place:
The Need Response Thank You notification
And only if the
{{need_comment}}template key is included in that notification
If the template key is not present, volunteers will not see the comments—even if the field is filled out.
Need Response Thank You Notification
To ensure your comments are shared through the Need Response Thank You notification, you'll need to add the {{need_comment}} template key to it.
Go to Communication > Notifications.
Search for Need Response Thank You in the Template Name column and select it.
Scroll to the Message field and see if the {{need_comment}} template key is already in the message.
If the template key is not present in the message, simply click in the message field where you want to insert the template key, then click {{need_comment}} under the list of template keys to insert it.
Do not try to copy and paste, drag, or type the template key into the message field.
Click Submit when finished.
Now, when a volunteer responds to an Opportunity that has comments, they'll see those comments in the Need Response Thank You notification email.
Adding Comments to Opportunities
Comments can be added when you create a new Opportunity or by editing an existing one.
Go to Volunteerism > Opportunities.
Either create a new Opportunity or select an existing one from the table.
Set up the Opportunity as applicable, then scroll to the Additional Options section.
Find the Comments field and enter the information you wish to include.
Click Create or Update Opportunity.
Be sure to add the {{need_comment}} template key to the Need Response Thank You Notification.
