❖ Heads up! This article is only intended for Sustain Site Managers.
The Responses area in your site's settings is where you manage how volunteers register for Opportunities. Here, you can:
Turn on or off the email requirement for team registrations
Enable or disable the after-action pop-up that prompts volunteers to add the event to their personal calendar
Add custom questions to gather important insights from volunteers during signup
Think of this section as your control panel for volunteer signups—tailoring how information is collected and what the experience looks like for your volunteers.
Responses Settings
Below are the two configurable settings in this area that impact the volunteer signup experience:
Require Emails for Team Registrations
Purpose: Control how teams register for Opportunities and whether emails are required for all team members.
How it works:
When toggled On, every team member must enter a unique email address during registration. This also disables the Reserved Slots feature, which normally allows team leaders to hold spots without full team details.
Site Managers can still view and manage Reserved Slots even when this setting is On.
Show Pop-up After Action
Purpose: Encourage deeper engagement after a volunteer signs up.
How it works:
When toggled On, volunteers will see a pop-up after signing up for an Opportunity. This pop-up prompts them to:
Add the event to their personal calendar
Share the Opportunity on social media
Make a donation (if donations are enabled on your site)
Add Custom Response Questions
You can collect extra information from volunteers when they sign up by adding custom questions to the Opportunity response form.
To add a question:
Go to Settings > Response Questions
Click Add Custom Question
Fill in the required fields (marked with an asterisk *)
Choose a question type:
Small Text Field – Best for short, written answers
Large Text Field – Ideal for open-ended or longer responses
Dropdown – Volunteers select one option from a dropdown menu
Checkbox – Volunteers can select multiple options
Radio Button – Volunteers select one option from a visible list
For Dropdown, Checkbox, and Radio Button types, enter each option on a separate line in the Options field.
Toggle Required to On if you want to make the question mandatory during signup.
Click Save Custom Question
Once saved, the question will appear on the Opportunity response form that volunteers complete when signing up.
Reviewing Response Question Answers
To review how volunteers answered your custom response questions, export the response data as a CSV file.
To export:
Go to Volunteerism > Responses
Click Export Responses
The CSV file will include volunteer details and their answers to any custom questions you’ve added to Opportunities.