❖ Heads up! This article is only intended for Sustain Site Managers.
By the end of this article, you will be able to:
Control email requirements for team registrations.
Enable or disable post-signup pop-ups for volunteers.
Add and manage custom response questions for volunteer Opportunities.
Managing Volunteer Signups: Responses Settings
The Responses area is your control panel for volunteer registration. Here you can customize how information is collected and shape the volunteer experience.
You can:
Turn on/off the email requirement for team registrations
Enable/disable the after-action pop-up prompting volunteers to add the event to their calendar
Add custom questions to gather important insights from volunteers
Responses Settings
Three configurable settings directly affect the volunteer signup process:
Require Emails for Team Registrations
Purpose: Control how teams register for Opportunities and whether emails are required for all team members.
How it works:
When toggled On, every team member must enter a unique email address during registration. This also disables the Reserved Slots feature, which normally allows team leaders to hold spots without full team details.
Site Managers can still view and manage Reserved Slots even when this setting is On.
Show Pop-up After Action
Purpose: Encourage deeper engagement after a volunteer signs up.
How it works:
When toggled On, volunteers will see a pop-up after signing up for an Opportunity. This pop-up prompts them to:
Add the event to their personal calendar
Share the Opportunity on social media
Make a donation (if donations are enabled on your site)
Require Reason for Response Cancelation
Purpose: Track why volunteers cancel responses and record no-shows.
How it works:
When toggled On, volunteers will be required to report why a response is being canceled. Learn more about this setting: Site Managers: Canceling Opportunity Responses.
Add Custom Response Questions
You can collect extra information from volunteers when they sign up by adding custom questions to the Opportunity response form.
To add a question:
Go to Settings > Response Questions
Click Add Custom Question
Fill in the required fields (marked with an asterisk *)
Choose a question type:
Small Text Field – Best for short, written answers
Large Text Field – Ideal for open-ended or longer responses
Dropdown – Volunteers select one option from a dropdown menu
Checkbox – Volunteers can select multiple options
Radio Button – Volunteers select one option from a visible list
For Dropdown, Checkbox, and Radio Button types, enter each option on a separate line in the Options field.
Toggle Required to On if you want to make the question mandatory during signup.
Click Save Custom Question
Once saved, the question will appear on the Opportunity response form that volunteers complete when signing up.
Reviewing Response Question Answers
To review how volunteers answered your custom response questions, export the response data as a CSV file.
To export:
Go to Volunteerism > Responses
Click Export Responses
The CSV file will include volunteer details and their answers to any custom questions you’ve added to Opportunities.