❖ Heads up! This article is only intended for Site Managers.
Logging Into a Site Manager Account
Click Login.
Enter your login credentials and click Login.
Click Manager to access the Site Manager dashboard.
Manager Button
When you first log in, you may see the volunteer perspective. To complete management tasks on your Site Manager dashboard, click Manager from the top menu bar.
View Site Button
To see the site from the volunteer's perspective, click View Site from the top menu bar when logged into your manager account.
Common Issues
Here are some commonly reported issues Site Managers have when accessing their Site Manager account, and steps to resolve them:
Forgotten Password
If you forgot your password:
Click Forgot your password? on the login screen.
Enter the email address you use to log in as a Site Manager.
Click Send Request.
You'll receive an email with a subject line of "Lost Password Reset" that includes instructions for resetting your password.
Click the link in the email to be taken to the Password Reset form.
Password Requirements
Passwords are case-sensitive and must be at least 8 characters in length. Do not include spaces. They must also include a mix of upper and lower case letters, numbers, and special characters.
Password Reset Issues
If you didn't receive the email with the reset password notification, please check your Spam, Junk, and Promotions folders. You can also search by the subject of "Lost Password Reset".
Missing Manager Button
If you don't see the Manager button in the top menu bar, it means you do not have Site Manager access. To gain access, please contact another Site Manager or the people who own the site. They can help you with getting the access you need.
Deactivated Account
If you have lost access to your Site Manager account or accidentally deactivated it, you can contact us using the messenger widget in the corner of your screen.