❖ Heads up! This article is only intended for Center Site Managers.
By the end of this article, you will be able to:
Review a user’s completed and incomplete Qualifications
Update a user’s Qualification status
Resolve “Not Qualified” user statuses
Viewing User Qualifications
This is where you can review an individual user's submitted Qualifications.
Go to Volunteerism > Users.
Select the User.
Select the Qualifications tab.
Review the Complete Qualifications section.
Review the Incomplete Qualifications section.
Resolving "Not Qualified" User Statuses
If users are marked as "Not Qualified" but have completed the necessary training or met conditions to participate, you can update their status using the following steps:
Navigate to Users > User Filter in the dashboard.
Apply criteria filters such as "Volunteer – Qualifications – has been declined for – [specific qualification]."
Review the filtered user list and choose a user to manage their qualifications.
Access the user’s Qualifications tab and modify their status from "Not Qualified" to "Qualified."
Updating User Qualification Statuses
This procedure reinstates user access to relevant opportunities once their status has been updated.
Find the completed Qualification under the Complete Qualifications section.
Use the dropdown under the Status field to select a new status.
Click Okay to finish.
Status | Description |
Qualified | Submission approved; user is qualified. |
Pending | Submission is under review. |
Re-submit | User must resubmit (wrong documentation or error). |
Expired | Submission has expired. |
Not Qualified | Submission not approved. |
Inactive | Submission is inactive. |