Skip to main content

Communication Preferences: Sustain Site Managers

Learn how Amplify Site Managers can review users' communication preferences

Brittany Crow avatar
Written by Brittany Crow
Updated over a week ago

❖ Heads up! This article is only intended for Sustain Site Managers.

By the end of this article, you will be able to:

  • Identify the types of communication preferences available for different user roles

  • Update your own communication preferences

  • View or audit communication preferences for users on your site

Manage Your Communication Preferences

All users—volunteers and managers—can manage their communication preferences. The options you see depend on your role (Site Manager or volunteer) and your site’s configuration.

  • You can update your preferences at any time in Edit Profile, under Data and Communication Settings.

  • Important: We do not recommend opting out of email notifications. These emails include confirmations, reminders, follow-ups, and updates about Opportunities you’ve responded to.

The global opt-out does not affect password reset emails.

Communication Preferences

Communication preferences are managed from each user’s profile.

  1. Go to Edit Profile.

    • Site Managers: Click View Site first, then open Edit Profile.

  2. Scroll to Data and Communication Settings.

  3. Click Manage My Preferences.

  4. Enable or disable the notifications you want to receive.

  5. Click Save My Preferences.

  6. (Optional) Click Unsubscribe from All Emails and Notifications.

Available Communication Preferences

Below are all possible communication preference categories. Users only see categories relevant to their role.

Notification Settings

Descriptions

Account Management

Important notifications about your volunteer account and activity.

Reminders and Confirmations

Reminders and confirmations related to Opportunities you’ve signed up for.

Email Blasts

Custom emails sent by Site Managers.
​Note: These are not automated system notifications.

News and Recommendations

Personalized recommendations for Opportunities based on your interests.

Recruitment, Thank yous, and Recognition

Friendly follow-ups, birthday messages, and thank-you messages for completed activities.

Schedule Updates

Updates about schedule changes, waitlist movement, or team-related information.

Site Manager - Tasks

  • Notice of Pending Items – Alerts about new Agencies, Opportunities, events, updates, or Qualifications pending approval

  • Pending Hours Notification – Notifies you when volunteer hours are awaiting review

Site Manager - Updates

  • Opportunity Happens On Notification – Sent 7 days and 1 day before a scheduled Opportunity

  • Opportunity Expiration Notification – Sent 7 days and 1 day before an Opportunity expires

Reviewing a User's Communication Preferences

Site Managers can use the User Filter to view which users have opted out of specific communication preferences.

  1. Go to Volunteerism > Users.

  2. Click User Filter.

  3. Select:
    ​User Data > User Email Preferences > Communication Preference

  4. Click Submit.

You can add additional filters to see users who have opted out of multiple notification types.

Opting Out of Notifications

You can opt out of any notifications you no longer wish to receive.

  1. Log in to your Site Manager account.

  2. Click View Site.

  3. Click Edit Profile.

  4. Scroll to Data and Communication Settings and click Manage My Preferences. Please note: The Manage My Preferences button will not appear if you don't go through View Site > Edit Profile first.

  5. Toggle On or Off, or Check or Uncheck the notifications you wish to receive. For example, if you no longer wish to receive notifications about pending items, uncheck the box beside Tasks under Site Manager notifications.

  6. Click Save My Preferences to save your chances.

You also have the option to click Unsubscribe from All Emails and Notifications here.

Did this answer your question?