❖ Heads up! This article is only intended for Center Site Managers.
By the end of this article, you will be able to:
Understand how waivers work from a volunteer’s perspective
Explain the adult and minor waiver process step by step
Help volunteers resolve common waiver issues
Please note: You may see Opportunity in place of Need or Program in place of Agency, as some sites have active language overrides.
Overview
After setting up Qualifications and waivers, understanding the volunteer experience helps you provide better support and faster resolution when questions arise.
Waivers confirm that volunteers are prepared for the work involved—whether assisting with events, driving vehicles, or supporting youth programs—while helping manage organizational risk.
How Waivers Work for Volunteers
When a waiver is attached to a Qualification, volunteers must complete it before their response is accepted.
The system determines which waiver to show based on date of birth
Minor waivers can require parent or guardian co-signatures
All signing is completed electronically
Signing an Adult Waiver
Here’s what adult volunteers see:
Select Respond on a Need.
The Submit Qualifications screen opens.
Select Click to sign next to the waiver.
Enter a date of birth if prompted and select Submit Date of Birth.
Review the waiver and select Continue.
Complete all required fields and select Complete Signing.
Status after signing:
Auto-approved waivers show Qualified immediately
Manually approved waivers remain Pending until reviewed
Volunteers return to the Submit Qualifications screen to finish any remaining items.
Signing a Waiver as a Minor
Minors may be required to have a parent or guardian co-sign the waiver.
Important details:
No parent or guardian account is required
Signature requests are sent by email
Steps for minors:
Select Respond on a Need.
Open the waiver from the Submit Qualifications screen.
Enter date of birth if prompted.
Enter parent or guardian contact information.
Review the waiver and select Continue.
Sign required fields and select Complete Signing.
After signing, an automated email is sent to the parent or guardian.
Steps for parents or guardians:
Open the email titled “Please Sign This Waiver For .”
Select the link and choose Continue.
Review and eSign the waiver.
Select Complete Signing and confirm.
Once complete, the Qualification is updated based on your approval settings.
Resending a Minor Waiver Email
Volunteers can resend a parent or guardian signature request at any time.
Open the volunteer profile.
Select Qualifications.
Find the waiver and select Resend Email.
Update contact information if needed.
Select Submit Information.
Reminder: Parent or guardian emails may be filtered to spam.
