❖ Heads up! This article is only intended for Center Site Managers.
By the end of this article, you will be able to:
Understand when and how a waiver can be deactivated
Remove a waiver from a Qualification
Remove a clickwrap waiver from a Need
About Deactivating Waivers
Waivers can be deactivated, but additional steps are required if the waiver is attached to a Qualification.
Managing waiver qualifications correctly ensures that volunteers only interact with the most current and relevant waivers. This reduces confusion, prevents duplicate submissions, and keeps your data clean.
Best practice: If the waiver content has changed slightly, consider updating the existing waiver instead of creating and managing multiple versions.
How to Deactivate a Waiver
If a waiver is attached to a Qualification, it cannot be deactivated until it is removed from each attachment.
Step-by-step
Go to Volunteerism > Volunteerism > Qualifications.
Select Waiver Setup.
Click the waiver you want to deactivate.
If the waiver is attached to a Qualification, the Deactivate Waiver button will be grayed out.
Open the attached Qualification.
Change the type of the Qualification so the waiver is no longer required.
If the waiver is attached to more than one Qualification, repeat this step for each one.
Even if a Qualification is inactive, you must still remove the waiver before it can be deactivated.
Click Update Qualification.
Return to Waiver Setup and reselect the waiver.
You may need to refresh your screen for the Deactivate Waiver button to become active.
Click Deactivate Waiver.
Confirm your selection in the pop-up window.
Important notes
If a volunteer is already qualified, changing the Qualification type does not remove their qualified status.
To fully remove it from volunteer profiles, you can:
Deactivate the Qualification, or
Change the volunteer’s status to Resubmit so they requalify
If you reactivate the Qualification later, it will be added back to volunteer profiles
Best practice: If you made changes to the waiver or qualification, set volunteer status to Resubmit when reactivating.
Deleting a Pending Waiver
If a waiver is pending and not attached to any Qualification:
Go to Waiver Setup
Select the waiver
Click Delete Waiver
This permanently removes the waiver.
How to Remove a Clickwrap Waiver from a Need
Clickwrap waivers can be removed directly from a Need.
Step-by-step
Go to Volunteerism > Needs.
Select the Need with the attached clickwrap waiver.
Scroll to the Waiver section.
Click Delete next to the uploaded waiver file.
Confirm the pop-up message.
Click Update Need to save your changes.
Additional details
You can upload a new clickwrap waiver to replace the old one
Only .pdf files are supported for clickwrap waivers
Volunteers who already completed the old waiver are not required to resubmit
If you want volunteers to resubmit a clickwrap waiver:
Remove their response to the Need
Have them respond again
Frequently Asked Questions
Q. Should I keep both old and new waiver qualifications active?
A. No. Keeping multiple active waivers can confuse volunteers. Deactivate outdated waivers or update the existing waiver content instead of creating duplicates.
Q. What happens if I don’t reorder qualifications?
A. Qualifications display in a default order. If they are not reordered, important qualifications may not appear at the top and could be overlooked by volunteers.