Heads up! This article is only intended for Center Site Managers connecting to Volunteer Link.
By the end of this article, you will be able to:
Prepare your Center site for corporate volunteers using Volunteer Link
Maintain high-quality Agencies and Needs over time
Identify and clean up incomplete Agencies and outdated Needs
Communicate effectively with Agency Managers about Volunteer Link readiness
Initial Preparation (One-Time Setup)
Before Volunteer Link activity increases, take some time to set your site up for success.
1. Review your public-facing content
Check your Center homepage and public description for clarity and professionalism.
Make sure your mission, causes, and impact are easy to understand for first-time corporate volunteers.
2. Scan your Agencies
Look for Agencies that may be outdated, inactive, or incomplete.
Make note of any Agencies that may need cleanup or follow-up.
3. Review your active Needs
Prioritize public, active Needs—these are what corporate volunteers will see first.
Check that:
Titles are clear and descriptive
Descriptions explain what volunteers will actually do
Dates, times, and locations are accurate
Minimum age, skills, or requirements are clearly stated
Continual Maintenance
Treat Volunteer Link readiness as part of your regular site upkeep.
On a monthly (or quarterly) basis:
Revisit your public, active Needs to ensure nothing is outdated.
Remove or archive Needs that are no longer accurate.
Check for Agencies that have gone inactive or stopped posting.
Make sure your site still reflects your current programs and priorities.
This continual maintenance helps:
Reduce confusion for corporate volunteers
Improve your organization’s reputation on Volunteer Link
Increase the likelihood of strong volunteer matches
Agency Page: What to Look For
When reviewing Agency profiles, focus on these key elements:
Must-have information
Clear Agency description
Accurate Causes selected
Updated contact information
A professional logo (if available)
Nice-to-have improvements
Photos of programs or volunteer work
Clear explanation of who the Agency serves
Any unique requirements for volunteers
If an Agency profile looks incomplete or outdated, flag it for follow-up with the Agency Manager.
Use the Incomplete Agencies Tab
The Incomplete Agencies tab is your best friend for cleanup.
Use this tab to:
Identify Agencies missing key information
Prioritize which Agencies need updates
Track progress as Agency Managers complete their profiles
Tip: Start with the Agencies that have active or frequent Needs, since these are most likely to appear in Volunteer Link.
Filter Needs by “Ongoing”
Ongoing Needs tend to stay visible in Volunteer Link for longer periods of time.
To review these efficiently:
Filter your Needs list by Ongoing.
Check whether each ongoing Need is still accurate and relevant.
Update descriptions, dates, or requirements as needed.
If an Ongoing Need has been unchanged for a long time, consider:
Refreshing the description, or
Replacing it with a more current opportunity.
Email your Agency Managers (recommended)
Proactively communicating with Agency Managers helps ensure consistent quality across your site.
Let them know:
Volunteer Link may bring new corporate volunteers to their Needs.
Updated profiles and clear Needs will help them attract better volunteers.
They can hide Needs from Volunteer Link if they prefer not to participate.
Email Template You Can Copy + Paste
Subject: Preparing your Needs for Volunteer Link
Hi {{FirstName}},
Volunteer Link will soon make public Needs visible to corporate volunteers across the country. This could bring new interest and new volunteers to your Agency’s Needs.
To get ready, please take a few minutes to review your Needs and Agency profile and make sure they are up to date. In particular, please check that:
Need titles clearly describe the opportunity
Descriptions explain what volunteers will actually do
Dates, times, and locations are accurate
Any requirements (age, skills, background checks) are clearly listed
Your Agency profile information is current and complete
Clear, up-to-date profiles and Needs will help you attract better volunteer matches through Volunteer Link.
If you would prefer that your Needs not appear to Volunteer Link volunteers, you can hide them in the Promotions and Sharing section of each Need.
Thank you for helping keep our site ready for new volunteers!
{{Your Name}}
{{Your Title}}