Better Together: Strengthening Our Partnership With You
We’re pleased to announce that Get Connected and HandsOn Connect (HOC) have joined Better Impact.
What this means for you:
Your current agreement remains in place
There are no pricing changes associated with this transition
Your support access and service levels stay the same
There are no immediate changes to the platform
For HandsOn Connect customers, there will be a temporary pause on upgrades. This allows for focused investment in expanding the support structure, growing the team, and strengthening internal development resources so the upgrade experience can be elevated to meet Better Impact standards.
We appreciate your continued partnership as we move forward together.
FAQ – Executive Leadership
Q. Who is Better Impact?
A. Better Impact is the #1 rated volunteer management platform on G2 for 2026. The software is used by thousands of nonprofits, hospitals, municipalities, and other organizations across more than 20 countries.
The platform supports the full volunteer lifecycle, from discovery and application through engagement, recognition, and long-term retention.
Q. Who is Galaxy Digital?
A. Galaxy Digital is a leading volunteer technology company best known for its Get Connected platform.
Get Connected powers a network serving more than 400 volunteer centers and connects over 60,000 nonprofits with volunteers.
Q. Why did Get Connected and HandsOn Connect join Better Impact?
A. This acquisition strengthens the long-term future of these platforms by ensuring continued investment in product innovation, security, and customer support. It provides the stability and resources needed to deliver on our mission while maintaining the service you rely on today.
Q. What does this mean for our organization long-term?
A. This transition positions the platform for sustained growth and investment. Being part of Better Impact provides:
Greater organizational stability
Increased development resources
Expanded support infrastructure
Stronger long-term product investment
The goal is continuity today and strengthened innovation tomorrow.
Q. Will our contract pricing change?
A. No. Existing agreements, pricing structures, and service level commitments remain in effect. Any future pricing changes would follow the standard renewal process with advance notice.
Q. Is the product roadmap changing?
A. The core product vision remains intact. This transition enhances our ability to execute planned initiatives and invest in areas that matter most to our clients.
Q. Will there be service disruptions?
A. No. Access, uptime, commitments, and SLAs remain unchanged.
Q. Is our data still secure?
A. Yes. All current security protocols and compliance standards remain in place. Data privacy and protection continue to be top priorities as integration proceeds.
Q. Who should we contact with questions?
A. Please reach out to Elisabeth Donovan, Director of HandsOn Connect Product Line, or email support@handsonconnect.org.