Better Together: Strengthening Our Partnership With You
We’re pleased to announce that Get Connected and HandsOn Connect (HOC) have joined Better Impact.
What this means for you:
Your current agreement remains in place
There are no pricing changes associated with this transition
Your support access and service levels stay the same
There are no immediate changes to the platform
For HandsOn Connect customers, there will be a temporary pause on upgrades. This allows for focused investment in expanding the support structure, growing the team, and strengthening internal development resources so the upgrade experience can be elevated to meet Better Impact standards.
We appreciate your continued partnership as we move forward together.
FAQ – Site Managers
Q. Who is Better Impact?
A. Better Impact is the #1 rated volunteer management platform on G2 for 2026. The software is used by thousands of nonprofits, hospitals, municipalities, and other organizations across more than 20 countries.
The platform supports the full volunteer lifecycle, from discovery and application through engagement, recognition, and long-term retention.
Q. Who is Galaxy Digital?
A. Galaxy Digital is a leading volunteer technology company best known for its Get Connected platform.
Get Connected powers a network serving more than 400 volunteer centers and connects over 60,000 nonprofits with volunteers.
Q. Will the platform change right away?
A. No immediate changes are being made to features, workflows, or functionality. Your day-to-day experience remains the same.
Q. Do we still need to upgrade to HOC4?
A. We are implementing a temporary pause on upgrades. This pause allows us to focus on:
Expanding the support structure
Growing the team
Strengthening internal development resources
The goal is to elevate the upgrade experience to meet Better Impact standards before resuming migrations. We are also monitoring the Salesforce infrastructure that supports HOC3, and it remains stable at this time. More details will be shared as timelines are finalized.
Q. What if we’ve already upgraded?
A. If you’ve already upgraded, your environment remains fully supported. Any future improvements will be delivered through standard product updates.
Q. Can we still purchase add-ons or adjust our subscription?
A. Yes. Add-ons and subscription adjustments remain available under your current agreement structure.
Q. Will our Customer Success or Support contacts change?
A. In most cases, your current points of contact will remain the same. Over time, you may see additional team members as support capacity expands.
As part of this transition, incoming email domains from our Customer Experience (CX) team will eventually change. Emails from @betterimpact.com are safe to open and are part of our official communications.
Q. Will support hours or response times change?
A. Your current support structure and response time commitments remain.