Better Together: Strengthening Our Partnership With You
Q. Who is Better Impact?
A. Better Impact is the #1 rated volunteer management platform on G2 for 2026. The software is used by thousands of nonprofits, hospitals, municipalities, and other organizations across more than 20 countries.
The platform supports the full volunteer lifecycle, from discovery and application through engagement, recognition, and long-term retention.
Q. Who is Galaxy Digital?
A. Galaxy Digital is a leading volunteer technology company best known for its Get Connected platform.
Get Connected powers a network serving more than 400 volunteer centers and connects over 60,000 nonprofits with volunteers.
Q. Why did Better Impact acquire Galaxy Digital? How does this make things better?
A. Better Impact has acquired Galaxy Digital, creators of Get Connected volunteer technology, because both organizations share a commitment to strengthening communities through volunteer engagement.
By bringing our teams, technology, and expertise together, we:
Increase long-term stability and sustainability
Expand innovation capacity across all platforms
Deepen sector expertise
Create more opportunities to improve volunteer management systems over time
We remain fully committed to serving our members and advancing the sector. This strengthens our ability to invest strategically in the future of volunteer engagement technology.
Q. Will my pricing or subscription cost change?
A. No immediate pricing changes are planned as a result of this acquisition.
Your current contract and pricing remain in effect
Subscription terms are unchanged
Any future pricing updates would be communicated well in advance
This does not trigger a price increase.
Q. Will my software go away or change?
A. No. Your current system will continue to function as it does today.
Over time, this opportunity allows us to develop and deploy new features, functions, and tools more consistently. Any future enhancements will be thoughtfully introduced and clearly communicated.
Q. Will my software experience change? Will my volunteers’ software experience change?
A. There are no immediate changes to your experience or your volunteers’ experience. This acquisition will not affect:
Login processes
Volunteer experiences
Administrative workflows
Long-term, our combined resources position us to enhance the overall experience in meaningful and thoughtful ways.
Q. Will there be immediate impacts on my volunteers or support managers? What should I tell them?
A. There are no immediate changes for volunteers or support managers (like Agency Managers, Program Managers, or Program Facilitators). They will continue using the software exactly as it is currently configured for your organization.
You may choose to tell them:
"Our volunteer management software provider has expanded through the acquisition of a peer technology provider. There are no changes to how you log in, schedule, or interact with the system."
No action is required on their part.
Q. As a Site Manager, will anything change in my day-to-day operations?
A. No. There are no immediate operational changes.
Same support channels
Same software functionality
Same processes
Same data storage practices
Future enhancements will be introduced clearly, thoughtfully, and with advanced communication.
Q. Will support change? Will I be speaking with someone unfamiliar with my system?
A. Support remains unchanged.
We continue to prioritize the needs of our members, and our commitment to “We’re here to help” remains central to how we serve you. You will continue working with knowledgeable team members who understand your platform.
Q. What are the benefits of this acquisition for me?
A. While there are no immediate changes, the long-term benefits include:
Increased organizational stability
Expanded development resources
Greater innovation capacity
Shared expertise across platforms
A stronger collective investment in the volunteer engagement sector
This positions us to strengthen both our software and the broader community we serve.
Q. If I already use both systems, what happens? Do I get a better deal?
A. Nothing changes automatically.
If this applies to you and you would like to explore your options, please contact support@betterimpact.com or support@galaxydigital.com. We are happy to review your situation and discuss potential efficiencies.
There is no automatic pricing adjustment, but we welcome thoughtful conversations about alignment and simplification.
Q. Will I have access to Better Impact products now?
A. Each platform continues to operate independently at this time.
If you are interested in exploring additional products or services, we are happy to discuss options. There are no forced transitions.
Q. I was thinking about switching platforms. Can I still do that?
A. Yes.
You may still evaluate platform options
This does not restrict your flexibility
We can help you determine what best fits your needs
This acquisition increases flexibility—it does not reduce it.
Q. I moved away from my previous platform because I didn’t like it. Will I be forced to go back?
A. No.
There are no forced migrations. Your platform remains your platform unless you choose otherwise.
Q. Will there be more or fewer improvements to my software?
A. Our goal is more.
By combining teams and resources, we strengthen our ability to:
Improve existing functionality
Modernize architecture
Invest in future-focused development
Q. Will invoice payment details change?
A. There are no immediate changes to billing addresses or payment processes.
If administrative details change in the future, we will notify affected customers directly.
Q. Will this change where data is stored?
A. Your current data storage arrangements remain unchanged.
There are no immediate changes to:
Data hosting locations
Security standards
Privacy practices
If infrastructure updates are considered in the future, they will align with our publicly stated privacy principles and be communicated in advance.
Q. Who can I talk to about the acquisition?
A. We welcome your questions and are happy to discuss how this aligns with your organization’s goals.
Please reach out to support@galaxydigital.com or ask our messages widget for assistance, and we will connect you with someone on our team to speak with about the acquisition.