❖ Heads up! This article is intended for Site Managers. Program Facilitators are only available on Amplify and Sustain sites.
You may find it helpful to assign Program Facilitators to oversee various volunteer Opportunities within your Programs. Your volunteer coordinator, front desk receptionist, or any other team member who supports your volunteers could fill this role.
A Program Facilitator can:
Track volunteer schedules, available Opportunities, logged hours, and Prerequisites or Qualifications
Export data for reporting
Monitor the Check-in Kiosk
Video Walkthrough
Here is a video to walk you through the steps of adding a Program Facilitator to a Program as a Site Manager:
Getting Started
To change a user's role to Program Facilitator:
Go to Volunteerism > Users.
From here, you can select a user's name in the table or click on the pencil under the Options column to edit their user type. From this page, you can also add a new user or search for a user:
After you click on their name or the pencil, it opens the Edit User page. Scroll down to User Type under Basic Information and select Program Facilitator from the dropdown.
Be sure to scroll down and click the Update Basic Information button to save your changes.